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St. Marguerite Manor & Dulcina Hospice - Covenant Care

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Calgary, Canada

covenantcare.ca
Assisted living facility· Hospice

St. Marguerite Manor & Dulcina Hospice - Covenant Care Reviews | Rating 3.9 out of 5 stars (7 reviews)

St. Marguerite Manor & Dulcina Hospice - Covenant Care is located in Calgary, Canada on 110 Evanspark Manor, Evanston Dr. St. Marguerite Manor & Dulcina Hospice - Covenant Care is rated 3.9 out of 5 in the category assisted living facility in Canada.

Address

110 Evanspark Manor, Evanston Dr

Phone

+1 5879559788

Open hours

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Susan Pederson

Wonderful, caring staff. Horrible place to die. Very hospital-like, and not homey at all, horrible hospital food, inhumane beds, which are supposedly designed to reduce bedsores (nurse says they don't), but are inflatable, so from the moment your loved one is admitted, they have a high pitched fan sound like you'd hear on a bouncy castle blasting into their heads 24/7. The sound alone would make me want to end my life asap.To make matters worse, there is no SIGN on the building that says Hospice, and the address is not accurate on GPS, causing so much distress when rushing to the bedside of your loved one when time may be of the essence. I also emailed for info before she was being transported and never received a response. I thought hospices were supposed to be home-like. This is like an institution designed to make you feel 10 times worse. But again, staff are mostly wonderful, working their butts off in unprecedented times. Explaining that we're not allowed to leave the room with our PPE on in a nicer voice would have been helpful, but I don't fault them. Too much.

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Susan Rideout

My brother, Keith, spent 3 months at Dulcina Hospice this summer. I live in Ontario and made two trips to Calgary; in June to help with the transition from palliative care to hospice and in August to be with him in his last days. Keith was a single man in his 50’s with lung cancer. He had a faithful friend who came nearly every day to see him, bring him food or items from home or run errands for him, but he was largely dependent on the staff. On both of my visits the staff and volunteers were helpful and caring and answered all my questions. Of course there were times when Keith had to wait for someone to come but he was always cared for and cared about. A number of the staff went out of their way to connect with Keith and popped in to see him often. He was so appreciative of the little things, especially his baths and his trips outside to the courtyard. When I was with him in his last days I was so impressed at the dignity he was shown even when he wasn’t aware of it. A daily wash and change of clothes, regular repositioning and checks. Staff checked in on me too, offering coffee and answering my queries. And I was brought to tears many times by the obvious affection they had for Keith. He was a quiet and solitary man who struggled with the loss of his independence but he gained the respect of the staff AND he found something to be grateful for every day. The last text on his phone (sent to me the day before I flew) said “The nurses are great!” I’m sorry to read of others peoples experiences but I would recommend Dulcina based on how my brother lived the last three months of his life. I will be forever grateful for the care he received.

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Shelley Baker

We got mom into a bed at Dulcina only one day before she passed. It was a very short time but the love, support and care shown to mom and to us as family was such a blessing! We thought all the persons at Dulcina were like angels there to help! We will be forever grateful and thankful for your love and care during this most difficult time of losing mom. Shelley Baker

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Kristie Williams

This is the second hospice that I have experienced a loved one being cared for in Calgary and was mortified by the quality of care provided in comparison to Agape. The hospice itself is lovely, clean bright, new and stocked with many long term necessities however the care which far outweighs the importance of the facility is by far substandard and boarders on end of life cruelty. The staff is rude, neglectful, and utterly disrespectful to grieving family members in particular an LPN by the name of Sue. I would strongly recommend that you do not choose this facility to compassionately care for any of your loved ones. During my experience with them there were countless issues related to quality of care including... - watching numerous staff gather and chat behind the admin counter while ignoring people waiting for assistance - over the course of the first 3 days that we were there staff were neglectful in checking in with our loved one for up to 8 hours at a time - staff did not proactively or regularly tend to comfort & position moving our loved one for 5 days until a complaint was filed with the facility manager - when asked to have the LPN Sue explain drugs & dosages being administered (questions stemming from a place of understanding) were ignorantly over spoken and Sue went as far as saying to us that “we are a problem family & everyone there knew it”. - When we pressed the call button to ask for pain relief to be administered as our loved one was literally crying in pain Sue came into the room eluded to the fact that I was lying to her and said that everything looked fine even with another aid confirming patient discomfort I am disgusted and appalled by the care, lack of patient and family compassion & utter disrespect that is administered by this facility & can not urge you enough NOT place your family members in the care of Dulcina Hospice.

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T. H.

My father was placed in the care of Dulcina Hospice when his brain cancer laid him low. I have spend a couple nights there and I have to say the staff were diligent and understanding. I found them to be polite and willing to help anytime I needed something, often being as concerned for my comfort as that of my father. The addition of the garden with the fountain is an amazing one and I enjoyed walking around it when I had a moment. Also awesome to meet Molly late one evening!

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Pottery Gal Canada

My Mom spent one month at Dulcina. Her cancer was sudden and her illness only 3 months from diagnosis to death.Mom did not want to die at home. It was very nice for us to have such a nice facility and caring people where my Mom could relax and pass away peacefully.

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raymond hong

Excellent place all the staff are friendly and well take care of patients.

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