Calgary, Canada
555 Strathcona Blvd SW #108
N/A
+1 4036864990
Rude customer service on the phone and at the office, went at the appointment time and the doctor was not available and staff said he was out having coffee - I had to wait while the staff attempted to alert the doctor and have him return to the office. The doctor himself was nice and professional. He said he would order some contacts for me to try, informed me they would be available for me to try on in a week and that the staff would let me know when they arrived at the office - never heard back from them again. Will never return.
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I will give 1 star to this store because Google Review does not have less than that. I went to this Optic because I was told that it was a great place with great sales and quality of service. However, my experience from day 1 was completely the opposite. The service was far from even good! I will not describe the details of my personal situation but I will emphasize that the manager (Judi) that runs this place is very rude, offensive and have not clue on customer service. I went back because my dad could not wear his glasses due to an issue with the right lens. However, the Optician who took our case asked for his name, look for his file and came back to tell me that the problem was the prescription without even grabbing and measuring his eye glasses! Right after that, the manager came out yelling at me that if nothing could be done she would give me the money back, so I could go to somewhere else. This all, without even an explanation on what was wrong or so. To me, she was predisposed and they had not intention of fixing the problem, guiding us or helping my dad at all. She just wanted to get rid of us by giving the money back. It may have been the best solution but the way she talked to me and, hence to my dad, was impolite, disrespectful and unnecessary. There is a lot more to mention about all the details that surrounded my own experience but I will not get too deep.The only thing I will recommend to my neighbors is that if you are looking for a place where you want to be treated with professionalism, respect and being offered the best and more variety of options... well.... DO NOT GO TO EYE EFFECTS EYEWEAR! Finally, I will encourage this Optic's owners to review their customer services guidelines and invest more money on training their staff and being more demanding when selecting a manager.
I recently needed an eye exam as well as a new pair of lenses for some rare frames I had ordered from Europe. The Eye Effects team were very friendly and the process was super smooth. My lenses fit great and were within my budget. I couldn't be happier with the service I received from Eye Effects. Thank you so much!
Excellent service with a smile. I had an irritation around my eye and the receptionist was able to get me in to see the doctor within an hour. Dr. Rod Adams were amazing. The best medical professional I have met in a long time. He was not only funny but caring and professional. I had a great experience at this office. I would recommend them for your family.
I have purchased glasses at Eye Effects a few times. With my most recent experience I was so very pleased with the service that I received. You see, I am the most particular, hard to please kind of gal. Both Roberta and Jocelyn spend hours with me. They showed extreme patiences, professionalism, kindness, were friendly and easy to talk with. My hat goes off to these gals. I can be a piece of work. I will definitely return.
Very bad service and not professional at all. I had appointment with my kids in the clinic We could see the doctor after 20 minutes later . But we didn't complain..the next day my husband had appointment at 3 pm. He cam from work and got there at 3.02 pm, they rescheduled his appointment. And they said the doctor left. That's mean the doctor left before 3 pm. I don't recommend the clinic at all
We went here looking for glasses for my mother in law. We waited for someone to finally come and help us. When she finally\u200b came to "help" she was rude and would not listen to her concerns or what she was looking for in her new glasses and wanted to put her Into men's frames or sunglass frames even though\u200b that was not what we were looking for. She then threw it in our Face that she has been selling glasses for 40 years. We will definitely not be returning.
Great experience at Eye Effects! Dr Waddell was very knowledgeable and easy to deal with...and made my exam results easy to understand. Very pleased with the 2 pairs of glasses I purchased...Would recommend to anyone!
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