New Westminster, Canada
30 Braid St
N/A
+16045173922
It's about 20 - 30% more than anywhere else. Zero good deals. I only went because it had a specific type of dust collector I needed. And even that I paid probably 40% more than the other place I used to get them from. It's funny because as soon as you walk in there is this crazy sodium light noise... I say 'wow that is loud and annoying' she replies... ' Yeah everyone says that but I just don't notice it anymore'. Lol... customer hates it and it really isn't necessary but let's just leave it as is.
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I ordered a complete dust extraction system online. The system said I would receive a phonecall to set up delivery and payment. Days later and still no call so i went into the store to fullfill my order but the selection in stock was poor. There is only one experienced gentleman there who works the rear counter. The other staff are unhelpful, abrupt and rude, or just plain incompetent. If it weren’t for the older gentleman there this place would be the worst tool store I’ve been to.
Grumpy staff... Just a few min away there is KMS tools... Go there for a better experience and better value for tools
Update - Customer service DID respond! (thank you Emily for resending!) I didn't receive the email, no spam folder, just don't have it. The response was to arrange return and resend - that is a 5 star solution and I've adjusted my review accordingly. Thank you! My first experience was to get an old bandsaw manual, emailed promptly, woman was very helpful and friendly. I needed to order parts not on the website, left ph msg, never returned. Called New West store, asked about the part, and about tires for my bandsaw to confirm the part reference was correct for my saw. he said it was. Took my order, it was shipped quickly, but wrong tires. Now they won't return ph or email messages.
Went to get a Dewalt table. Anzar could not locate it in the warehouse and offered to ship it to my home at no charge. I did not want to wait so he offered to call me when they found it. Anzar went above and beyond and located it in a couple hours. Anzar will help you out!
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