Burnaby, Canada
204-4820, Kingsway
N/A
+18007980829
Having an item engraved is a nice touch for a gift. You can bring your own item or buy one of the gifts that they sell in store. Engravings do take some time so best to come back and pick up your item, just make sure you are very clear on how you want the engraving to be. Show them exactly where and how to put the engraving so that there are no mistakes.
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It turned out exactly how we wanted it. The woman (owner?) helped us with everything we needed and made sure we knew how it was going to look and asked at each step if we wanted to make any changes or if we were happy with it as is. We selected a font for the front and a heart as embellishment on the reverse side. We were told to come back in 2 hours and it was ready on time... and it turned out perfectly!! Happy Anti-Valentine's Day! February 15th 2019. For all the broken hearted people out there, grab a friend or go it alone and just do something simple that you'll enjoy... Every February 15th! A beautiful white rose to remind us of this year's wonderful Anti-Valentine's Day.
It was excellent! I had some complex orders, which the ladies who helped me - Laureen T & Mari F. from the Metrotown location - did a GREAT job with, and the experience was a very relaxed, fun one. Cannot thank them enough. Did a great job laying out pricing and working with me through the design process, offering ideas and practicalities but never intruding or making me feel swayed, which is something I highly value. Would reccomend 10x over!
Got two engraved wine glasses for presents. A bit overpriced but they turned out pretty and my parent’s liked them. Great service from the staff.
I had to do some last minute Christmas shopping and purchased something for a special someone. The staff originally informed me that the engraving wouldn't be done until the next day due to their backlog, but after I explained I was from out-of-town, they went out of their way to get the engraving done for me before I left the mall. Thank you very much to the ladies behind the counter, they made Christmas shopping that much less stressful.
Absolutely terrible. DO NOT get your keys done here!! I'm serious, they don't do it properly and they end up not working :( I remember when I first got my keys done here and they didn't work, i simply just shrugged it off thinking it was a simple mistake and I was just unlucky. However, the worst part was that they only accept refunds 6 days after. It was already too late. I got it done a second time today cause I guess I didn't learn my lesson the first time, and again, it they keys DID NOT work. So save your money and time. The staff were nice though
The store needs more staff that is on the ball. The girl said it will take 45 mins to get done. I thought even up to an hour makes sense. She kept my item in line. I come back 1.5 hours later, there are other things in front on my item and said it'll take at least another hour. I dont recommend asking th girl with thick fake lashes any questions. It's like trying to pull words out of her mouth. What a bad 60 decision I made. Horrible service.
This place is great..! I bought a pocket-watch for my Chef and engraved it for Christmas -- it was done so quickly, the writing was perfect, and he loved it. He couldnt stop showing it off every time I saw him! Not only was the staff super helpful when it came time to pick something but their suggestions on what to engrave was very much appreciated. This place is too good not to be reviewed.
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