Burnaby, Canada
3815 E 1st Ave
N/A
+1 6042512105
Sigh, so I mean, we're supposed to do our part and buy local, buy Canadian and stuff right? But these guys sure don't make it easy. Prices already seem pretty high, but I figured, I'll be doing my part and buying Canadian right? But then I show up in person in the store and the price they quote you doesn't match what it says on their own website, nothing kills the patriotic buying mood faster than these types of switcheroo games. Either update your website, or honour the price listed on said website. It's really weird how the website had me excited and brought me to the store, but then the customer experience in the store actually made me have second thoughts.
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I have been working on building a very custom couch for a while now, with various foams having to be laminated, bevelled, and poly-wrapped. It's been a big project. That said, Thelma, Jim, and Mike have been with me every step of the way, from advising on foam densities and firmness, to dealing with my terrible handiwork and templates to produce beautiful and crisp looking foam cuts for this massive sectional. There have been times that I have left my foam there, or my templates, and they have always been understanding and ready for when I come back. They have also been great about discussing what times are best to show up just so that I could get the help I needed. If you need a mattress, or foam, or cushion covers, or anything of the sort, I can guarantee that you would be hard pressed to find better service, knowledge, or product elsewhere. I could not have done it without these folks. A
I drove here straight from work, arrived with five minutes until closing time ready to purchase, and was informed by staff "sorry we're closed, come back tomorrow." Very disappointing experience and poor customer service.
I went to the Foam Shop in Burnaby needing to have my 2 Cushions replaced. I dealt with Jim, who has 31 year experience working at the Foam Shop. His knowledge of Foam Types is exceptional and his level of communicating to me what would work best for my comfort level, was excellent. Thank you Jim for all your help!
Worst service ever never bin treated so rudely when trying to buy somthing . also such high prices asked to see product and was told no cause its to high in wearhouse . so why would i buy somthing i cant see would never recommoned anyone ever to shop here
Found out that this place is good for replacement foam
I bought a new car, but the bucket seats were way too low for me and I needed a good cushion that would raise me up so I had better visability. I went into the Burnaby Foam Shop to inquire about getting a cushion custom made. Anna was amazing and helped me figure out the size, foam density, fabric, etc...what I needed. She cut the foam for me on the spot so I could use it right away & told me it would take about a week to get the cover sewn. But, she called me about an hour later and said the cover was already done! I went to pick it up and it was perfect. So, I got a completed cushion in one day while other places told me it was going to take other places between 2-4 weeks to complete. Amazing and fast customer service. Thanks Anna!
The Staff at the Burnaby Foam Shop was very accommodating and helpful. I called asking about a custom piece of foam to baby proof by hard sharp fireplace hearth. I came in later that day with measurements and they were able to make the cover that day in a mere couple hours, even though they normally take a few days for custom pieces. Very please with the swift, friendly service and the quality of the product. I highly recommend this store to anyone looking for foam products.
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