Burnaby, Canada
6450 Roberts St #110
N/A
+1 6046470100
Wheelchair-accessible entrance
I would like to warn any seniors wanting to travel with Senior Discovery Tours. My mother went on a tour with them to England a few weeks ago. She fell on the first day of the tour and needed a shoulder replacement. I never got a call from the company even though they had my contact information. It was the Hotel Manager who had sat with my mother for 5 hours in Emergency that called to apprise me of the situation. Although the tour was in London for 5 days, the Tour Guide \Veronica Silver\ only called the hospital once to inform my mother that she had her luggage. My mother felt totally abandoned in a strange city. When the Toronto office of Senior Discovery Tours finally responded to my message, I got yelled at by a Senior Manager and was told that Veronica followed their set protocols. The insurance company (Johnson's) showed more compassion and concern about the welfare of my mother than Senior Discovery Tours. To date, they have not followed up to find out whether her operation was successful or that she got home safely. Travel with this company at your own risk. I am deeply concerned as they are focused on travel with seniors. I see that the Company has taken time to respond to my review. My accusations are not baseless. If the Tour Manager could not contact me by phone, why didn't she ever go to the hospital to see my mother and ask how to contact her family. I spoke to my mother several times a day so she was available. The Hotel Manager had my phone number. If the Tour Manager was actually in touch with the Hotel, she could have easily got the number. I asked for the email the Tour Manager supposedly sent to me to be resent - they never sent it as it never existed. Based on the response by Senior Discovery Tours, it should be evident that they do not hire good Tour Managers and are not focused on the welfare of their clients. Travellers beware.
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We had a fabulous trip this May to the Almafi Coast with Sandra Montoya as our host, she was so warm and welcoming! She made sure everyone was comfortable, cared for and enjoying our journey. I don't think Sandra ever enjoyed a hot meal, as she visited every table of guests, every meal to make sure dietary needs were met, that we liked the food and that the wine was flowing. All hotels, transportation and local guides were lined up, on time and as promised without fail. We couldn't have asked for better! Oh and yes, Italy was great too Lol.
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