Burnaby, Canada
7382 Market Crossing
N/A
+1 6044338711
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Wanting to make a purchase to a more local store and find a pair of new shoes during covid times decided to pay store a visit since it is close to where I live. I had never entered a running room before and was taken aback from my first encounter - Poor customer service w/ rude greeting, condescendingly stated that they had no shoes for my purpose providing no technical or thorough explanation and to check a different store. If the service lady was a knowledge expert, I would've expected for her to share some of that information (analysis on activities, quality of build, width size of shoe, construction etc) to someone who might be interested in making a purchase. Would not recommend this small store unfortunately - and for folks to go somewhere else who are friendlier, share knowledge and have a focus on customers.
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What a great experience! Everyone there is super friendly, knowledgable and truly want you to wear the perfect shoe for your situation. They practice strict COVID protocol, which I respect highly. They make you walk without shoes - and there is plenty of room to give it a natural good walk. You tell them what foot, back, hip issues you have and they give you two to three shoes to try on - not 5 plus. They know what most likely works for you. I was walking out that door feeling like I had slippers on and walked on a cloud. Now after walking 3 hours, I have no pain in my joints. I am incredibly happy with that purchase.
Thank you \Elly\ for providing a wonderful shopping experience. You were friendly, knowledgeable and sincere in finding the best fit for my feet. I further appreciated how you applied the Covid protocols yet still made the shopping experience personal and relaxed. I highly recommend the Running Room.
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