Burnaby, Canada
4567 Lougheed Hwy
N/A
+16045690990
Made the mistake of not reading reviews about this place before giving them my engagement ring to resize. I was told it'll be done in less than two weeks. 10 days later they email me saying that my ring is damaged and so I will need to pay another 100 to repair it... Sounds very odd since it was a brand new ring... But I said sure since it was for my engagement and I wanted it to be perfect. 18 days after giving them my ring, I haven't heard back from them yet. So I call to see what's going on. They say it takes 4 to 6 weeks to get a ring resized!!! That's more than double their initial quoted time! Terrible service. Avoid like the plague.
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Picked up a friend a great gift for 30 % discount , very professional and friendly staff I recommend
They ruined my 4000 dollar platinum chain. Fused it together and told me they can't undo it because it's platinum. I also agree with the negative reviews here this place is a disgrace. Rodan jewellers as well ruined my Rolex Datejust ii when I brought it there. Any jewellery store at Brentwood mall is middle of the mall trash. Who fuses a platinum chain together without even asking the owner first. Then they give me the option to just cut off the fused part and keep it aside.... LOL what a joke.
Great informative and kind service from Wilson Yuki. Wilson helped me resize my deceased mother's ring for me to wear and also too care of other needs regarding the jewelry she left behind for me. Many many thanks for being gentle and supportive.
hello Paris owner, first of all forgive my enlisgh not so nise but my name is Yasuoka we come live 2 years ago here Vanccouver i go to silly sale to fix my mother watchs we go other shopping mall no body like to help us but this man he make my mother watch working again but this man dont like take my money he told me just clening inside battere still okey so we and my mother very happy to see mr. brand store manager.
The Brentwood location has to be the WORST customer service I HAVE... EVER experienced in my life. I dropped off my engagement ring on March 8th with a woman who promised I would receive it back on that Frday (the store ships repairs to the head office and received shipments back only one a week on Friday's). It is now almost A MONTH later and I am still receiving the run around. Calling today, the 4th Friday I have been given the run around, and the manager advises that FedEx is having issues with delivery. This is beyond ridiculous to have this kind of service for the amount we spent on engagement ring. I WOULD NEVER RECCOMMEND THIS PLACE TO ANYONE!! Save yourself the hassel and deal with someone more reputable and reliable, this store is a disgrace
Did not buy from here but staff was very friendly and not pushy.
Willing to negotiate
Deli
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