Burnaby, Canada
5489 Byrne Rd Suite 252
N/A
+1 6046885317
Wheelchair-accessible entrance
Just had battery replaced at the location in West Vancouver - super speedy and reasonably priced! If only finding parking at this location was as awesome as the customer service and speed are. 4 stars because like The Bay parking lot was so busy. Not this company's fault as apparently they are not The Bay, but a separate company - but hey, Google asks me to rate my experience. Will definitely be back when this battery dies in like 3-5 years.
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Happy to find these experts. Know their stuff!
I had my Citizen Eco-Drive sent to On Time Service Corp.'s workshop through Hudson's Bay for servicing on July 24. I gave the go ahead for On Time Service to repair the movement on Aug 9th and was promised it would take 2 - 3 weeks to repair. Fast forward 1 month, I was advised they could not repair the movement and needed to replace the module. Nearly 3 month later after it was sent in, the watch was finally returned to the Hudson's Bay store and received on November 4th. I learned that On Time Service Corp. initially returned my watch to the wrong store resulting in an additional delay. I picked up my watch on Nov 5th. The first thing I noticed is that the calendar display was changed from black numbers with a white background to white numbers and a black background. I also noticed some of the watch hands had either small scuff marks or finger prints on them. I did not give consent for On Time Service Corp. to change the appearance of my watch and they did not consult with me that they would substitute a different colored part. I assumed all repairs were internal and would not affect the external appearance of the watch. Like another Reviewer posted, it seems they made the repair but assumed I would not notice the change particularly to the calendar after the repair. I have had exceptional watch repair service from On Time Service Corp. in the past. As a repeat customer, factoring the long wait time and poor communication from their workshop, this is by far the worst experience I have had with On Time Service Corp.
Very satisfied with their work.
THE WORST Service ive ever experienced.....and all they had to do is replace the crystal and battery. 4 months later still no call from them....this will save you the same grief i hope thanx to the internet... Ok so get my watch back after i asked them to, without doing the work , but they did the work and also broke my watch face .....and gave it back to me .... ..broken.! I guess they didnt think id notice...im posting the photo.so look above the 1 and 2 you can see the broken solar panel face
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