Burnaby, Canada
1390 Boundary Rd
N/A
+1 6042912804
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MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
My first experience here didn’t go so well, and honestly had sworn not to come back to this location. I recall standing in the front waiting to be acknowledged while the guy working was looking into his computer and pacing around. Then being spoken to in an almost sarcastic tone. The technician did a seasonal tires swap for me, but not an alignment due to some damaged that needed to be done. Instead of giving me the option to hold off on tire change, since i won’t be able to drive anyways. Not only that, but my oil change was done and I had to call back and request a change date, since they forgot the sticker in the window. But it’s close to home, and super convenient, so I gave it a second shot. This time, not only were the guys working the front super friendly, but so was the technician. Ryan (i think was his name) was so great! He had top notch customer service skills and very good feedback for me.
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They did everything they could to follow up with my experience and make attempt to resolve the issue. Turns out the tire they gave me was the good one even though it has a nail on it.
Fixed my flat tire for free despite not purchasing my tires from here. Great staff. Friendly service. Recommend buying tires from here in the future.
Staff is overworked. Only high end tires (as far as I know) so if you need a tire for a beater is not your place. If you need Z rated tires for your muscle car then they are the ones to see. They have all the top rated rubber you could want.
Terrible service. Don't waste your time. Went in to get flat tire fixed an hour before closing, only for them to say in screwed, I tried calling prior but their phone systems advise you to come in person and don't allow you to speak with manager. I manager was absolutely zero help..he wouldn't even refer me to another location or tell me when he could help me.
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