Burnaby, Canada
3738 N Fraser Way #101B
N/A
+16046855900
This company is a subcontractor of Amazon Logistics, so they deliver Amazon Prime packages. Their service is absolutely atrocious. They are leaving packages unprotected in lobbies and using COVID as an excuse. Literally every other courier is delivering packages to apartment doors. All you have to do is knock and leave, you are never coming into contact with someone. It's simply a copout to excuse their lazy service. I sincerely hope they lose their contract with Amazon.
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Ordered 2 monitors from London Drugs online. They use Corporate Couriers to deliver the items. I was surprised that my order made it to me 2 days after I had placed the order... except half my order was missing. I asked if they have another box for me and the delivery person said no, there was only one box. After spending a day speaking with London Drugs customer service and the store from which it came from, London Drugs had indeed processed my order asap and the courier picked up the full order but my other monitor is sitting in the Corporate Courier warehouse still. I received a phone call that my monitor would be delivered next day (which is today) and its still not here. I called the courier and the receptionist that I spoke with yesterday got upset with me, can’t give me an ETA or tell me anything about where it is, no communication, said she’ll have someone call me back, I have no idea if it’s even on its way such a time waste waiting around, so frustrating dealing with them about something that shouldn’t have been an issue in the first place. It’s 4pm now, I’ve called at least 8 times in the last hour and a half no answer now, this is a complete dumpster fire. Called again at 4:50pm and got a hold of Lauren (who yesterday told me to speak with her about this and no one else) and said it has just been entered into their system and that London Drugs will follow up with me. I said that it makes no sense that if they have my item then why do I need to speak with London Drugs? She could not give me an ETA, and couldn't even tell me that I will be getting anything and when I asked why not and said what kind of courier service can't tell me that - she hung up. Absolute garbage, I do not wish this experience on anyone.
I noted today that this is the company in Victoria BC who hires the Amazon delivery drivers. Based on the recent months deliveries to our apartment complex on Gorge Road they are doing a lousy job picking the right people to do these jobs. One screw up after another... Leaving parcels in the lobby downstairs, at completely different addresses, not delivering on the day they are supposed to, repeatedly getting instructions wrong for simple things like READING an address label and using the correct intercom codes, barely speaking English or rude, if they do use the intercom....the list goes on. ** To be fair, their drivers aren't all bad. Some do an acceptable job,are polite and follow instructions. But unfortunately, too many of them leave a poor impression of the whole company.** Most annoying and amazing, that for what should be a realitively easy job, many of their drivers continue to make the same mistakes again and again. I know a lot of other customers complaining to Amazon about this too, to no avail. So many people need jobs right now, can't you do better than this?? Your staffing personnel really should be able to do better than this too. Whether it's drugs, laziness or just stupidity causing these drivers to act this way, this is no way to treat customers. I would much prefer Amazon use Canada Post exclusively but they seem to think this is an improvement. CP isn't perfect but they are better than this overall, especially in our area.
some employees have lots of attitude and very unprofessional. drivers are incompetent and often do not know how to navigate. internal communication is trash, you say one thing to one person and the next person will have no idea what's been done.
I applied to work for this company was told I had the job then they sent me a contract with many limitations and the ability to end my employment at any time without reason. I told them I was going to hold off at this time due to the contract restrictions. My situation then changed and applied for the job again and nobody will call me or talk to me. Very unprofessional and disappointing... Do better CCL!
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