Burlington, Canada
1231 Guelph Line
N/A
+1 9053353515
Toilets
Wheelchair-accessible toilet
VCA Burlington has the best vets and the best staff! They treat your pets as if they were their own and take such amazing care of them while keeping in touch with you about any updates/concerns with your pet. Would definitely recommend them to anyone looking for a vet!
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We recently had to say goodbye to a much loved member of our family and doctor Bassindale was exceptional. She was very caring, compassionate and accommodating (quick action was needed). She was willing and able to juggle other appointments to be able to serve our pressing need. The support staff were also very caring and professional. In our time of need, VCA staff were the only bright spot during a very difficult and heartbreaking experience. A big thank you to you Dr.Bassindale, the VCA support staff and thank you to your other client for being understanding and flexible with their schedule.
Staff is friendly and always remembers the name of your pet. The vet was efficient, super friendly, and willing to answer questions. She handled my cat in a firm but gentle manner and put her at ease. She was able to clearly explain and talk through options. Office is clean, we'll lit, and does not smell like any kind of animal. I'm super happy this is the clinic I go to, and would recommend it to everyone.
The service is excellent and the people are so friendly and helpful! We have received the best advice on our pets diets and health and always receive quick responses to our emails.
Four weeks ago we made the very difficult decision to have our precious dog, Jesse, put down. He was a big boy, almost 13 years old and the old back legs just did not want to work anymore. He was not able to do all the things he loved to do. We decided to have him put to sleep at home in the living room where he loved to spend so much of his day. His place always needed to be near the front door and the big living room window and it was only fitting that he left this world as peacefully as possible in a place where he felt safe. I can only say from the doctors, to the assisting staff to the front desk staff, everybody was nothing but caring, helpful and compassionate. When we made the decision, we requested it be done that same day and they even went so far as to reschedule appointments for us so that it could be done at the end of the day and our daughter could get home to see him. We stayed with him and comforted him while he left this world and the doctor and staff explained the whole process as it went along and gave us as much time as we needed. I would like to say thank you to every single member of the Burlington Animal Hospital. You helped us through a very difficult time and for that we will be forever grateful. Thank you.
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