Burlington, Canada
N/A
+1 9054077946
Rob, Vicki and the rest of the Smart Pools team were a pleasure to do business with. The quality of their work and level of customer service far exceeded our expectations. Rob and Vicki quickly responded to any of our calls or emails and never gave us the sense that we were an annoyance. Their installation team were extremely professional and left here with little evidence that they even installed a pool, minus the amazing pool they left behind. We highly recommend Smart Pools and guarantee that you won't be disappointed. Thanks Rob and Vicki! Dave and Sabrina Macedo
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If you are looking for a pool Rob is your guy!!! He is very reasonably priced, on time, professional and makes you feel like family. He takes the time to make sure all your questions are answered and the workmanship is beyond expectations. His team is wonderful, respectful and talented! When they told me start to finish the pool install would take 3 days I didn’t believe it!! But truly it was 2.5 days from the beginning of the dig to when we started filling it ️ He was able to connect me with a gas fitter and electrician who were equally fantastic. Rob is the real deal! I had a brief moment of panic after it was installed (like coming home with a new baby and realizing I’m now responsible to keep this thing going). Rob had that covered!! He sent someone later that week to do “pool school”, she taught me everything I need to know. And then it came time to close the pool for the 1st time...Rob had that covered too!! He sent over someone to close the pool and show me how it’s done!! His wife Vicki AMAZING! She had all the behind the scene details in order - permits... site plans... setting up the arborist for the report, submitting all the documents to city. I have wanted a pool for the past 30 years, have looked at designs, researched contractors & costs...Thank you, thank you, thank you. You guys made my pool dreams come true and at a price that fit the budget!
Thirty years ago (30 YEARS people!!), I was promised a pool when we moved into our home... last week it finally happened! In June our neighbors had a pool installed by Rob Moffat & his SmartPools crew - they had nothing but positive things to say so we decided to look into them. You need to understand I am extremely particular & I find as I'm getting older, my standards have elevated & I'm more difficult to impress. Having said that, I COULD NOT BE more pleased than I am with our new pool & the positive experience with Rob & his folks. His level of integrity, his knowledge, combined with his pleasant demeanor, made him a pleasure to deal with. We decided to go with 17'X30' (40,000 litres) which is bigger than the traditional size & I'm so happy we did. Rob was great helping us decide on size & location, & he was quite helpful with suggestions regarding deck, concrete, coping around the pool. His crew is lovely - professional, courteous, hard working - & when he left them to run an errand, that same level of professionalism & hard work continued. We felt well looked after from start to finish. I had a lot of questions & Rob was always quick to respond - never once did he make me feel foolish for my queries. We are loving our new pool, & our grandchildren now think we are awesome! If you're considering a pool, Rob is who you want. I would make one suggestion if they install a pool for you - a cooler of water & pop, along with watermelon, is very refreshing when you're working in the sun - we made sure there was plenty for hydrating & they were so appreciative. A HUGE thank you to Rob & your crew - we LOVE our new pool!!!
Had some questions about plumbing for an above ground pool. When I called I got the help I needed to get my pool up and running! Even a message the following day to see how things turned out. I will say that I am in a different province but could not find the info I needed until I called here. Good people I figure!
Rob and smart on ground pools did a great job! Rob has excellent customer service and was willing to meet with us a few times over a two year span before we decided to get the pool. He sent us to several previous installs of his and we always heard the same things - great purchase, no regrets. We got our pool installed in the fall of 2017 and have been using it a ton so far this year (currently June 2018). Rob and his crew showed a great attention to detail and made sure there were no surprises. The project met the budget and the schedule. One thing to keep in mind though is how you finish your pool deck. We went with a stone patio and love it but it's a while separate job that is equivalent, in cost, to the pool itself. My family now looks forward to many years of making great memories in the backyard. Like I was told by many previous customers, in my opinion this was a great purchase and I have absolutely no regrets.
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