Burlington, Canada
2289 Fairview St Suite 314
N/A
+1 2893378712
From the time I called to book my fitting appointment to the moment I walked away with my new equipment the staff at Sleep Management Group were so pleasant and helpful. Being new to CPAP it can be a bit overwhelming at first. They took the time to introduce me to the technology, walk me through my options and worked with me to find the right machine and mask for me. I wasn’t at all rushed, and they took care to answer all my questions.
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I recently started CPAP therapy, Tammy and the staff at this location have been very helpful and informative with all of my questions and concerns. They took their time in all of their explanations and they were able to provide all the necessary documents I required for my insurance and assisted with the ADP claim. I definitely recommend this location for any CPAP needs, keep up the good work!
I have been going to Sleep Management Group in Burlington for my CPAP supplies and machine maintenance for several years and continue to be impressed with the service. Tammy and the staff go the extra mile to ensure the equipment fits right and is working properly.
Tammy was great! She walked me through all of the options and provided me with regular updates throughout my trial period. She’s extremely knowledgeable.
Absolutely one of the worst companies I have ever dealt with. Took my wife there for a cpap machine. Paid the patient amount and signed the paperwork for the government to cover a portion. They offered full facemask on payment plans. Which we got. Wife's sleep study got postponed due to a move. The store contacted my sleep clinic claiming I didn't pay for the machine. Which I have receipt for. They tried to hide the remainder of the price of the mask and tie it into the machine. They shared and discussed personal and private information without a signed consent. When I sorted it out with my sleep clinic they fessed up( because I caught them) but gave no explanation. When I complained about the privacy act that they violated I was told in writing that it's \accepted practice\ for them to discuss with other health care professionals. The only thing in the contract I consented too was the release of usage data from my machine with the sleep clinic who monitors my sleep. Not only do they refuse to acknowledge what they did. They keep feeding me lie after lie trying to justify there illegal actions. I can provide screenshots emails and voicemails to anyone who would like more information. I would never recommend nor give them my business. They are not trustworthy and will violate you personal privacy.
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