Burlington, Canada
777 Guelph Line
N/A
+1 9056378239
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Repair services
Normally I have a really good experience but today I went to get my semi annual ring clean and inspection. Called to ask if I needed an appointment and was told no and he was very rude on the phone. No greeting or sign off. I go without an appointment told they’re not doing inspections because of covid? Which is fine but other jewellers are...? And why wasn’t I told that on the phone?? And I’m told they can’t clean it without my paper work? I didn’t bring paper work in June when I got it cleaned. And why wouldn’t the man on the phone tell me I needed my paper work. You can find really helpful people but half the staff just hates their customer service job and you can tell.
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Just wanted to share a great example of customer service from Cecilia at the Burlington People's Jewelers. She went out of her way to help me resolve a gift card issue I was having and resolved my problem very quickly in person after not getting anywhere with customer service on the phone. Can't thank her enough for all her help - it was SO very much appreciated!!
I had the opportunity to shop at Peoples store and I liked their wide variety of collections online and at store. The staff was so helpful and patient with my requests. Thanks for Burlington Mall store staff (Burlington, Ontario), specially Ms. Natasha and Mr. Prakash.
In People’s Burlington Mall Wonderful experience with sales lady VEENA extremely knowledgeable and kind showing us different options. Looking for our son a great deal on Engagement Rings think found us the Perfect One. Veena our son is coming to see you to purchase this ring on Sunday November 01, 2020 please hold on he loves it. This is the pickiest person and he loved your expertise. Thank you VEENA for your kindness Stay Safe and You Are OUTSTANDING. Sincerely ROBERT A.
Extremely knowledgeable and friendly, I highly recommend this location best Canadian diamonds
Had a good expereince here while buying my girl an anniversary gift.
The worst costumer service I've ever seen. Sales reps are so rude here!
Edit - would give negative stars if I could - head office promised contact by team member yet it never came. Store owner does not have voicemail for shop nor will staff answer the telephone. Don't waste your time; go to someone who cares about your business. edit - Down to 1 star - even head office not responding now...very disappointed, appalling customer service, utterly unacceptable behaviour. Holding final opinion in abeyance. One week overdue for notification of replacement diamond earrings. Salesman said he owned several locations and simply needed to transfer stock and would call by Tuesday. A week later and zero contact. Original earrings had a manufacturing flaw in the clasp so replacement required versus repair. Once in a lifetime treat by 80 year old for his 81 year old sweetheart. Appalled that business open all day today and telephone never picked up by staff nor went to voicemail despite numerous efforts and 40 rings per attempt.
Deli
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