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Burlington Hydro Inc.

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Burlington, Canada

burlingtonhydro.com
Electric utility company· Energizing Our Community

Burlington Hydro Inc. Reviews | Rating 2.1 out of 5 stars (5 reviews)

Burlington Hydro Inc. is located in Burlington, Canada on 1340 Brant St. Burlington Hydro Inc. is rated 2.1 out of 5 in the category electric utility company in Canada. Burlington Hydro Inc. is an integral part of the Burlington community and an essential contributor to its economic growth and success. We are committed to helping make our city a great place to live, work and do business. Burlington Hydro Inc. serves approximately 66,700 residential and commercial customers in the City of Burlington. We deliver electricity into the community through a network of 1,518 kilometres of medium voltage distribution lines, while maintaining 32 substations. Through new partnerships, innovative products, great service and with our preparedness in the wake of emergency events, our employees put their best foot forward to not only meet, but exceed customer expectations.

Address

1340 Brant St

Phone

+1 9053321851

Company size

51-200 employees

Headquarters

Burlington, Ontario

Accessibility

Wheelchair-accessible entrance

Open hours

...
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Justice Flynn

It is impossible to get someone on the phone. I've called 2 different days, on different weeks, to no avail. View My Bill page was changed, without warning or information. Haven't gotten my bill ever since because it's asking me for information I do not have. Much rather not have to deal with people, but I can't get my bills. Frustrating!!

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Chris Hunter

Penny at customer support was very nice and looked after me. She was clear and very helpful making sure I was looked after. Only reason for not getting a 5 is because she had to fix a mistake that a previous employee had made that almost had my service stopped. Everything got worked out though. Yes hydro is expensive.. this is life.

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Jon North

No service in the evening. No service on weekends. If you work a typical 9-5 you cannot contact them by phone. If they disconnect you they only reconnect on specific days and do not make exceptions. You'd think for something as essential as power the company would have some measure of accessibility daily, nevermind in the evenings when statically people have time to get these things done. Currently without power without a single person I can talk to as to why for presumably the weekend, all because I happen to work during the time that they need you to contact them without. Pathetic. See that 2 star rating? You gotta work to get those kinds numbers. With all the fake / employee reviews boosting their average they still only manage a 2. I'll revert this rating if I'm actually contacted about this issue, and when they resolve to broaden communications outside of this stupidly strict window.

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Abe Cipriano

I just moved to Burlington in Dec and called Burlington Hydro to set up my account. They were courteous, easy to contact and efficient. No issues whatsoever. I spoke with Christina on two occasions and then with Ann on the third time and it was all good each time.

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Rina H

bro why is the power going out constantly in the middle of one of the hottest summers ever & when everyone is working from home. like what do y’all be doing

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