Burlington, Canada
5111 New St
N/A
+1 9056390404
Wheelchair-accessible car park
Cash advance
I had a telephone appointment with Chakraborty, as well as an appointment to go in to sign some papers afterwards once they were done to set up a business account. He was very unprofessional - didn't have it done the day he said he would, made me hold for 10 minutes to find some basic account info (about account fees) that he should know (or at least be easily accessible), and spoke rudely. I only went with BMO because they're the only bank that are offering exactly what I'm looking for. I wish I had another option, because the interaction only go progressively worse. When he phoned to say the paperwork was ready, he wanted me to come immediately, but I was busy at home with my 3 children (under 3). When I mentioned I couldn't come now, but perhaps this afternoon because I'm home with my children, he said 'Can't you just leave them and come, you will only be gone for 20 minutes'. I confirmed that I couldn't do that, and he asked again. Upon arriving in the afternoon 2 minutes late to the appointment after searching through the branch to find him in his office, he couldn't remember my name, and said 'this will have to be quick, because you missed your appointment'. He didn't say another word to me, no 'how are you', no words to treat me like a person the entire interaction, other than 'sign here', and 'don't put the pen down, there are many more signatures'. I didn't even feel like I was treated like a human, let alone a customer who is valued. Luckily, I hope to do all of my banking online and never have to go into the branch or have any more interactions with Chakraborty.
like
The staff...from top to bottom are excellent and helpful. I highly recommend that this be your home branch. These people will look after you as they have with me.
I have been a client at this location for years due to the fact that it is where my family banks. I have never had to use my accounts except for normal day to day bills, deposits, and expenses. Recently however, I have had to make some changes as I will be moving to the USA temporarily. In all my appointments, I was not once told that I would not be able to access my account in the USA and would need to wire money to myself/be charged hefty service fees for using my cards in the US. After meeting with 3 consultants and only 3 weeks away from moving, I was finally asked the question: \How exactly do you plan on accessing your money in the USA?\. I had previously asked this question to my other advisors and none of them had said it would be an issue and seemed to ignore the question entirely. Since then, I have been scrambling and have had to open a new account at another bank which has offered me excellent service and has made me much more confident with handling my situation. I will still need my accounts at BMO due to joint accounts with family members but I am frustrated with all the trouble I went through and lack of knowledge with US-Canada banking.
Contemporary service. In this electronic/internet era, this branch's personal service is much appreciated.
They need to hire more people. the line moves really slow but the staff is nice
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