Montreal, Canada
4906 Decarie Blvd
N/A
+1 5149933933
Worst laundry mat! Manager was useless! My grandmother went today to do laundry and during one of the loads the laundry machine stopped working and locked her clothes inside. My grandmother called the manager and told him the problem and he was like ill call the technician, i’ll call you back when we hear something... this was at around 11am... at around 3:30pm still nothing so i called back asking why it is taking so long and he said that he already called his technician and he said later in the afternoon. I told him that we are waiting for our clothes and that it shouldnt be taking this long ... he said he didnt want to call his technician again because it might get him mad. Are you kidding me... i then asked for a refund cause what a waste of time but nop, the manager said “why should i give you a refund its out of our control” yes i understand but the laundry didnt even finish its wash and now we waiting more than 4hrs ...
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I went there today. The floor was filthy. For the second time the washing machine ruined my cloths. I chose 'cold' and the water was boiling. Last time I notified the owner but obviously he is useless. (I used the bigger, more expensive machines, assuming they work better, but no such luck)
If I could give 0 stars, I'd do it. Terrible laundry, I lost my money and my time as when the washer finished, my clothes were wet. I had to move my clothes to another washer and had to pray that the machine worked this time. The same problem with the dryers, after 24 minutes waiting my clothes were still wet, then a person suggest me to use a particular machine because most of them were not working. What a waste of time and money !!
Machines work well, they have small washers (lots of them are currently out of order) and new medium ones, big and powerful dryers, efficient to do laundry in a short time, not too expensive. You can get change and tokens here at the machine, the soap/bleacher/softener machine doesn't work as well. There's a small washroom if you need, the Internet is pretty fast. As for transportation is a couple of blocks from Snowdon metro, there's also a bus station across the street.
They advertise large washing machine. Well, the largest ( only one) cannot accommodate a king size bed mattress cover. I had called them before going to make sure they had the proper equipment. The owner assured me he did... The owner Gerry thinks he knows and saw it all, and is not on the premise, as it is big chain. So don’t expect any help. No refund. It is at least 10 degrees hotter inside the premise than outside, in the middle of July with 34 degrees outside today. Unbearable... air conditioning???
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