Brockville, Canada
1889 2
N/A
+1 6134980118
Wheelchair-accessible entrance
25 years ago City Glass installed all new windows and a patio door in my then 110 year old house. To date I have never had a problem with any of the windows or patio door. They are just like they were 25 years ago. The service was excellent.
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Bad communication! We ordered a patio door and a large window and were told it would take approximately five weeks. Six weeks later, we had not heard from City Glass. We called to see what the status was of our order. The first time, we left a voice message. No response. The second time a lady, who says she was a new employee, knew nothing but would get back to us after she asked her boss. No response. We called again a few days later, still no knowledge of our order and was told that possibly they never were ordered! They would get back to me. They didn't Two days later, I called again. This time, I was told that they had too much work and as a result our window and door WERE NEVER ORDERED! They were too busy installing other people's windows and doors, apparently because of a government rebate program which apparently has a deadline. Okay, I get that, but don't promise something you can't deliver and most of all...COMMUNICATE!!! City Glass left us hanging for six weeks not knowing that we would not get out our leaky door replaced before winter. This is no damn way to run a business.
The best place for your window repairs, replacement and installation. Kevin is unbelievable and a conciencious owner.
Remarkable experience. The staff was great with me, they went over and beyond. I highly recommend them to anyone looking for an honest, caring company.
We always appreciate the great service and pricing from all the guys at City Glass. Keep up the good work guys!
Deli
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