Brantford, Canada
31 William St
N/A
+1 5197592250
Toilets
Wheelchair-accessible toilet
Our first visit was a phenomenal experience! Customer care is clearly a priority here. Our doctor was professional and friendly. Providing clear answers to all of our questions and concerns. She also took the time to learn my son’s Mohawk name and correctly pronounced it throughout our visit. Thoroughly confident in the eye care we received. Great selection of frames! Highly recommend!
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Great Drs and eye glasses too
Kim at William Street Eyecare gave me the best experience with picking out glasses. She was able to find perfect frames that suited me within minutes, allowing the decision for the perfect pair fast and easy. Because of her, and all of the staff at WSE - I am able to see the world just a little bit better!
This organization is 100% focused on the bottom line. Client care is at a minimum. At the height of the pandemic they gave me the wrong appointment time on the phone. When I arrived 15 mins early for my appointment I waited outside for 5 mins before coming outside to tell me I was 10 mins late. Had I not had to wait for 5 mins for someone to answer the door it would have been 5 mins late for the time they had me down for. Not only did they refuse to reschedule my appointment, they also told me that they would not allow me to attend the office again until I paid A 65 fee. All this at the height of the pandemic. Please choose any other provider in the city.
My parents were refused service because they wouldn’t answer there invasive questionnaire and give there upfront credit card number for extra costs above OHIP coverage. They were customers for over 25 years and were very offended!! Only reason for 1 star is because it requires it to post
Deli
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