Brantford, Canada
45 Dalkeith Dr Unit 5
N/A
+15197594844
I have been coming to HorseShoe tax for over 5 years now and I have NEVER had an issue. From what I do know about Melissa, her staff and business is that during tax time is an INSANELY busy time. I applaud Melissa and her staff for keeping such a professional atmosphere and office. Every time I have come into the office I am greeted with nothing but smiles and friendly greetings. I am here reading some of the reviews some people have posted and wonder if any of them have a job/career and have ever been faced with days so long and busy that they find themselves completely exhausted at the end of the day from working so hard to keep clients or bosses happy? I am wondering to myself why it is that people are complaining at the time it takes to do a tax return in the middle of tax time when thousands of people across Ontario are filing income tax all at the same general time and wanting it back within a day or two. Anytime I have ever called Melissa or her office the staff has been very pleasant and gotten back to me with any answers within a day or two. Regardless of some of these negative reviews I have to say keep up the good work ladies I myself and PLENTY of your other clients love you and think your doing a fantastic job as always!
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Very unprofessional service. Before I submitted, I asked for a lead time, I was informed it would be a few days, so I decided to use the service instead of going elsewhere as they had a 3 week lead time. After 2 weeks, I called to inquire on the status of my taxes. The lady that answered, said she would call me and hung up. After 6 weeks passed, I tried calling again. I was not able to get through for 3 weeks. At week 9, I called again and was told that they will call me when they are done. I explained that I had waiting and was wondering if I can get an ETA. I was then told, \they can be done tomorrow or you can pick them up and take them elsewhere\. I replied that tomorrow would be fine as it is 2 weeks before the deadline now. 2 weeks after that (so now week 11 and the day before taxes are due), I get a call requesting documents. The day taxes are due, I get a call saying they are done and if I don't pick them up, they will not file them and my payment will be late. So I have to drop everything 2 days in a row to make sure that I can get the taxes in on time, even though they had 11 weeks and promised me a few day turn around before I even dropped them off.
Melissa is very rude & not good at returning messages. I think she's gotten too big for her britches. Also whoever she handed my taxes off to didn't know what they were doing as on more than 1 occasion when they did my taxes I got re-accessed by CRA & they came to a completely different conclusion than horseshoe tax. Incompetence at its finest.
The only professional service I trust regarding taxes and finances. All the staff are super helpful, efficient and friendly. I've been using this service for years and I gladly recommend to anyone!
Always happy with the service we receive here. We highly recommend Horseshoe tax, very pleasant staff, help you out wherever they can.
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