Brampton, Canada
160 Wilkinson Rd
N/A
+1 9054518000
This company was very rude to me on the phone and was late to the destination. Very rude hung up on me for no reason and told me to call another cab company!
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Why not give it a five star. I mean everything is pin point perfect. From the customer service to the drivers. They are very patient, kind and friendly. Also they definitely help you with your luggage that you are about to carry. Thanks guys, keep it up.
My mother was a loyal customer to this company for many years. She never had a problem once with their team. If I would be visiting for the day, I'd use this service any time I could. As soon as I gave the driver her address, they would spend most of the trip telling me how they had never met a nicer lady and would ask me about my life in Kitchener (my new home). About a year ago, both myself and my mother got very sick with cancer. They would do whatever they could to make our trips as comfortable and safe as possible. Mine was stopped, but my mother's kept getting worse and worse and worse. Any time I came to town, the first thing after I told the driver where I was going was the driver asking how my mother was doing when I gave an update, the driver would spend the entire trip telling me how much they liked her and telling me how much she loved me. (her only daughter) Sadly, my mother passed away 10 weeks ago. When I was taking a cab to the funeral home, the driver asked if he could tell the other drivers (of course) and asked if I would share information about the service. He told me how special mum was and that she was too special to go that soon. Even a few months later, any driver I see always tells me how lovely my mother was for the entire trip. If I am ever in town, Brampton Bramalea Kwik Cab is my go-to company.
Very unsafe drivers and rude customer service. One of their cab drivers tailgated me as we were getting on 410 Northbound from Queens Street in Brampton. I was in the right most lane he tried to overtake me from the right side (OFF THE ROAD) but couldn't and because he was tailgating me and his driving was unpredictable, I was unsure to move to the left lane and merge on the highway and ended up staying in the right lane and take the wrong exit. Meanwhile he overtook me from the left after the exit. If he had to take the very next exit why was he driving so rashly and creating a bad driving condition for other drivers? I called the number on the top and a guy named DJ answered the phone. He did not show any concern for my complaint and zero customer service. He took the license plate number and hung up the phone. Very bad and uncaring company. Police should look into their drivers. Any suggestions on how to escalate this matter so such drivers can be taken off the road? I would really appreciate it. As citizens we ought to speak up against such drivers and such companies that make our roads unsafe. Today I was lucky, tomorrow it can any one of us or one of our loved ones.
My elderly parent used thier cab service yesterday, the driver helped to unload the partials from the trunk. He told my parents he unloaded all items then closed the trunk. My elderly mom then realized he did not take the new coffee machine they just bought out of his trunk, might I mention, this was a large box and very noticeable , could not be forgotten accidently. Called the driver immediately who was just down the street, he refused to turn around and return the item. Then said if they wanted item return they must wait until the next day and pay him to drive the item back to them. We called head office to deal with the situation and never have we been spoken to so rudely in our lives. They are unprofessional thief's, if I could give zero stars I would.
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