London, Canada
1078 South Wellington Road
N/A
+1 5196683455
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
The remote control blinds are excellent. There were problems with measurement and installation. The blinds were ordered October 6 and the finished installation was January 14th. We installed a valence ourselves, to expediate completion. We were given a refund for our inconvenience. Paying the total amount upfront was difficult. There were a lot of upcharges that were not communicated. We were asked to pay extra for drilling in metal, taking away the garbage and parking at the condo. If using this company, you must be prepared for the extra charges. Your delivery and installation may not go as promised. The blinds look great and are easy to operate.
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I purchased blinds from Blinds To Go over 13 years ago. The mechanism on one of them broke so I took it to the store. Although I was able to find the purchase invoice, they didn't require me to show it because they looked up my purchase using my phone number. They certainly do honour their lifetime warranty as they promised to repair the blind without any hesitation. I was told the repair could possibly take up to two weeks due to the pandemic but it only took six days. It is so refreshing to find a company who live up to their word when it comes to warranty promises and customer service.
Elaina was professional and a pleasure to work with.
We purchased 4 top down bottom up privacy blinds 5 years ago. We have not had any issues with them until a month ago. The top down feature would not hold on 1 of them. I returned it to the Wellington Rd store in London. They were very helpful and sent them to Montreal to be repaired. They said it would take a week. 6 days later they called to say they were ready to be picked up. Great customer service.
I am very impressed with the customer service I received from Chantelle! She helped me right when I walked into the store. I was pretty indecisive about which fabric to order and she was helpful and patient. She is very knowledgeable about the products. I ended up ordering cordless roman shades and the price was very reasonable. My order was ready quickly and the installer, Tim was available to install them right away and did a great job.My roman shades went up today and they look perfect! I recommend this store for many reasons... Customer service, price, quality and the warranty is a great bonus too. I will be back whenever I need window coverings. Thanks for the great experience.
Deli
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