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Big Al's Aquarium Supercentres - London

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London, Canada

bigals.ca
Pet store· Aquarium shop· Pet supply store· Bird shop· Reptile store

Big Al's Aquarium Supercentres - London Reviews | Rating 4.3 out of 5 stars (5 reviews)

Big Al's Aquarium Supercentres - London is located in London, Canada on 920 Commissioners Rd E. Big Al's Aquarium Supercentres - London is rated 4.3 out of 5 in the category pet store in Canada.

Address

920 Commissioners Rd E

Phone

+1 5196682752

Service options

In-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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E

Evan Wee

In these times, Big Al's has a primary curbside pickup policy but they have been very responsive via Facebook and by phone. I made a few purchases so far (aquatic plants, cherry shrimp and a betta). Prices are very reasonable. Due to current circumstances, they do not accept returns. Otherwise, customer service has been prompt and courteous.

M

M Parent

Very friendly and helpful staff. Great sense of humor. Will answer all your questions. Help you with the right setup and fish.

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Joice Manuel Tom

I’ve been here more than couple of times but I never had an experience like this before. It was terrible and the attitude of the staffs not acceptable. I went here to purchase some fish, plants, and some other accessories like food filters substrate, but one of the staff were pushing me to go faster. He wants me to get out ASAP. I wanted to get some live plants for my aquarium but he was limited my time of being in the store and telling that i have to buy fast. At the same time there were more customers in the store, nobody saying them to do faster. I felt very discomfort and had to purchase a very little plants. At checkout the staff tells another staff that I could go to pet smart and buy those plants. It’s my wish where I want to go and what I need to purchase, not theirs. Their attitude needs to change if they want to succeed in this field. They should treat customers nicely

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Ryan Barnett

I had Paul and his team from Big Al's move ! large 180 gallon tank and a few small ones (10-40 gallon), unfortunately the movers cracked the tank. This review is five star because Paul had a new 180 tank ordered within an hour AND I was able to get the whole move done within about 4 hours. I lost only 2 baby fish out of about 300 and they were on their way out anyway. Great price, great service, great example of taking responsibility for one's work. I really can't say enough about Aaron and Paul. Thanks guys.

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Michael Simmons

As a new enthusiast to aquarium's and fish keeping I tend to trust Big Al's the most for buying livestock, general knowledge of up keeping aquarium's and the testing. Since I have begun this hobby I have had bad luck with ick and many deaths. I was finding buying fish from big box stores they tend to be stressed or sick where at Big Al's the fish were healthy and lively from the start. I have not had any issues with any fish, in fact they are breeding! As a beginner I have many questions for the proper care of my aquarium. Everytime I have come in, sometimes multiple times a week, they always take the time to answer all of my questions. All of the advice has helped cycle my aquarium properly, keep my fish happy/alive, and teach me new skills. As for the testing, I admit going to other places are free as well and some offer coupons on the test sheet. But what I noticed is that other places dont completely check everything and can miss deadly things like Nitrites, where at Big Al's they take the proper time to test your water and give you the best advice on how to solve the issues at hand. Great job everyone! Tony has incredible skills when it comes to aquarium's and fish! The rest of the staff are equally friendly and try to help you as best they can. I understand it gets busy and everyone is always needing to be elsewhere but when you see a business always busy it usually means they are good. You guys definitely have my loyalty! I highly recommend going here! They also offer a points card which is always nice.

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