Red Deer, Canada
7898 50 Ave
N/A
+1 4033463100
An absolutely horrible buying experience. Things that were promised as part of the agreement were not completed. We’ve taken delivery of our home over a year ago and we still do not have cabinet doors, blinds and there are still outstanding deficiencies that they have yet to address. The communication has been abysmal and frequently ignored. Do not waste your time and money on these people. They’ll lure you in by saying the things you want to hear and then give you the middle finger once the contract is signed. Dealing with Promobile (customer service) was an even more terrible experience. Clearly their Give-a-eff meter is below zero.
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If I could give this place a negative star I would.We bought a custom home in 2014 and have been battling with this company for years. We have multiple issues with our home. I have been very patient with them. We have tried to take them to court but moduline, promobile and best buy homes were blaming each other for everything.I recently came to speak to kaylee which is Barbs assistant at pro mobile (where they do warranty work) and i will tell you they make you feel like that are going to come do it and never end up coming or it takes years for them to come do it. I have an opening on the underbelly from when they installed the gas lines and insulation is coming out Since day one. We have tried to tell them that it was said (which i have letters from our lawyers and read it to her on the phone today) and saying I never mentioned it before. We have been worried about mold because the dryer vent wasn't placed in the skirting like it was supposed to be and now there is wet insulation under there. They just told me its up to us to hire someone to deal with it at our cost...like everything else.apparently they said there was no mold . i don't have any documentation of that what so ever. I am worried for our overall health if there indeed is mold present. I then got hung up on . So please if your reading this do not waste your time with this company they do not care all they care about is getting the home on site and that is it they are on to the next one without completing the setup.not to mention things are already falling apart eg. kitchen cabinets under the kitchen counters. there are some photo of what we have been dealing with. A terrible company to buy from!!!
Let's talk about customer service, Something that is fading out, Dealing with Barb and Kaylie they have gave me confidence that its still there, For every question I had they had answers for me, and if they didn't they found them and got back to me, any problems I had were addressed immediately, right from ordering parts to the service.. Definitely 2 thumbs up and all 5 stars, Don't change what your doing. Your doing it right!!! Thank you
Wendy, what can I not say about her! From an amazing sales person, to a kind person. She walked me through my whole process with ease. She never hesitated to answer all of my questions. When I asked to not be followed up right away she listened. When it came time to buy she instantly knew what I needed and was in constant contact. As someone looking for their future investment you can't go wrong by going to Wendy! There is no better sales person in this market, and for that thank you Wendy!!
Jim f was very knowledgable and awesome to deal with. We recommend him to friends and family. We love our new home!!
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