Barrie, Canada
303 Dunlop St W #2
$$$
+1 7057371717
N/A
I would not recommend using these guys. We booked a 26’ truck a couple weeks in advanced, confirmed our booking the day before, and when we showed up the next day they said they had no truck for us. This is NOT GOOD when you’re trying to move out on the same day and have people booked to help with the move. We took our business to Penske truck rentals on John Street and they were amazing to deal with especially on such a short notice. Safe to say I will NEVER book with U-Haul ever again.
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Made a reservation weeks in advance only to have them call me a few hours before I was to pick up the truck and tell me they didn't have the truck available. Offered for it it the next morning and the day after. Really not helpful at all considering I had everything packed and movers ready for the same day as the rental pick up. Unacceptable business practice, they offered little apologies and then literally an hour later they called again about the rental. Bad business and poor communication from one employee to another. Will not be using this location again, ever.
First of all they NEVER answer the phone! I booked a cargo van at this location and I guess it was busy so I couldn't reserve for 24hrs and had to return at 9am. I planned to use it in the morning from 8-9 to drop some stuff of at the scrap yard but the day before uhaul called me and said I have to return at 8. How can they suddenly change the timings? On the day of pickup I got there and they said my van isn't at this location, its at bradford, so obviously I'm assuming its the one on Bradford street in Barrie... nope! Its Bradford a whole other city. They didnt even let me know they changed it, they just expected me to get everything done in that short period of time and do all that driving. Luckily the guy working was nice and let us use a bigger truck and return it the same night.
Cube van dirty dried french fries on floor, sand between driver and passenger seats. Sticky console and surfaces from who knows what? With or without covid you would think they would clean them. Used half pack sanitizing wipes. Control switch for lights was missing just a hole were it should have been. Thank god we checked over the van. Brought it to attendants attention. So who knows if they will fix it. They obviously didnt check van over from previous renter.
Superb service and very polite owner n staff to look after ur needs. Best dealer i would say
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