Sarnia, Canada
151 Indian Rd S
N/A
+1 5193368933
DeliveryIn-store shopping
Purchasing your first vehicle is stressful enough - let alone during a pandemic! That is what our son faced along with consistent disappointment in the numerous visits to our local Toronto dealerships. Guess what dealers, you need customers more than they need you! As a certified customer experience professional, I was floored at the ignorance of some dealers who could not care less if you were armed with all the facts, market research and comparables in the area and not listening to our car buying needs. My son worked hard for over two years to save 60% of the car's value and we were set on getting good value and great service (while hoping to help him start a credit history). Then we found Kyle at Auto House Mazda. It felt like Kyle transported himself into his teen days and transformed the car buying process into a positive, COVID safe, seamless and best experience. He was patient, explained every step of the process and even ensured that the brakes were in top shape for delivery. He explained that he would not want anything less if it was his son - now that is customer experience done perfectly! It was a 4 hour round trip drive for us to come to beautiful Sarnia and we would do it all over again - in fact, we will skip the hassle locally and make the trip out to Kyle for our next purchase. It was absolutely worth it. Understandably after we found our perfect vehicle, it was a pleasure to tell the other dealers to stop harassing us as we gave our business (and future loyalty) to Auto House Mazda.
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bought a car yesterday from Glenn, service was excellent! Price was great! also great with communication! would highly recommend to anyone that this dealer is great to buy from!
Just went in when I needed a new car. Glenn was so helpful and he spent a lot of time explaining all of the options I had and he helped me pick the best one. He was very kind to me and was always very quick to respond to all of my questions even after the purchase of my new car. Any issues or concerns I’ve had, he’s been so quick to help me and respond to any questions. This is my first time buying a car and he made the experience so great!
The service department is beyond exceptional. They explain everything they do, why they do it, and even show you the parts they replace or take out and take you through how things are working vs how they should work. Just a super awesome group of people! :) 2020: Just bought a 2021 CX-5, Glenn was easy and friendly to work with, had to wait a bit for it to come in because my colour choice was hard to find, but day of delivery was organised and easy, winter tires were installed and the car was sparkling and ready to go! The whole experience was why I wanted to shop local and shop Autohouse Mazda!
Best place to purchase a vehicle from! Glenn made my entire vehicle purchase easy and stress free. From calling Glenn on the phone to test driving and finalizing the purchase on my Grand Caravan GT, I could never have been happier. Well worth the drive from brampton. Will gladly purchase another vehicle from this dealer without thinking twice.
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