Langley City, Canada
5965 200 St
N/A
+16045346644
Service was amazing. Fast and extremely professional. They went beyond my expectations to ensure I was explained everything clearly and concisely. Shiraz was both knowledgeable and friendly. Highly recommend!
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I took my car here to have my suspension repaired after another place had quoted me a very high price. I purchased the parts that were needed and dropped my car off Jan. 23 and picked it up 3 days later. Everything seemed fine and I drove it like normal. After a few days, it felt shaky and was vibrating when driving. I couldn't figure out what it was, since the engine and all were just checked (when I found out about the suspension). I mentioned it to Shiraz and he said if it continues, to bring it in. I need my car for work and work 10 hour days, so waited a few more days. By Feb. 8, I drove to work and it was really rattling and making noise so I took it slow, got to work and called BCAA requesting a tow to Auto Folks. When the tow driver got there he looked around the car and saw that three lug nuts were missing from the front driver's wheel!! Guess who didn't torque and re-torque?? My husband picked up the car and Shiraz apologized, but suggested it wasn't his tech lol Way to take responsibility! Since then, I've been to Fountain Tire and had center rings put on (50) and in that process discovered that the wheel is now bent. I called Shiraz to ask him to rectify this, and he promised to call back, but I have not heard from him. The cost to straighten or replace the wheel is 200. I paid him 1000 to fix the suspension, only to be jerked around when the work was shoddy and is now costing me more in repairs. Ridiculous!! Auto folks should be paying for this or making it right. I will never recommend or go back there! I see he's now retired, so hopefully A1 will be better and take responsibility when customers have issues with their work.
Brought our Van in for an issue. Service was professional and trustworthy. The shop was clean and organized yet had an old school vibe that showed they are passionate about their work. Happy to have found this place.
We spent over 1300 to have our exhaust fixed and it wasn’t done properly. We went back several times to have it looked at and finally had to take it somewhere else to have them tell us that nothing had been done to fix the exhaust issue. The new mechanic called to ask about the issues and the guy at Auto Folks told him that we were told that there was no warranty, when in fact we were NEVER told that at all!! I would not recommend taking your vehicle to them if you want your car/truck fixed with any kind of piece of mind that it will be done properly
Shiraz is very knowledgeable and very friendly. Absolutely fantastic work! Awesome service and so efficient and so honest with you and taking the time to explain what has to be done with your vehicle, before even doing the job. Very caring, great customer service!! Really pleasant to deal with. Keep up the unbelievable work guys!!!
I had been getting my service and repairs done from Abbotsford, just because of the faith and genuineness of workmanship. I had only spoken to Shiraz and the transparency and professionalism with which he assessed my vehicle, a Honda Pilot, was extremely impressive. Only when I got the work done I realized the authenticity in the service as well, very hard to find Service Shops who think not about mincing money but in truly suggested what is required.
Our family has had 6 vehicles services by Auto Folks over the last decade: 2 MBs, 1 BMW, 2 Audis and a Subaru. That alone should tell you the quality of service and professionalism that we have always experienced. First rate service expertise and professionalism...and I am a picky fellow. I highly recommend the Auto Folks team.
Awesome service, quick and reliable. Found the most economical way to repair without compromising quality! Polite and professional.Would definitely recommend this shop
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