Kingston, Canada
1020 Gardiners Rd
N/A
+1 6137779102
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Will always recommend. Great product for very competitive pricing and always willing to help. 5 stars!
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Bought a set of aluminum rims for my classic truck, besides the 1 rim needing 5 times the weights of the others and being told it was bent by a certified mechanic auto add ons could have cared less. They also gave me a mismatched set of centre caps, two of them don’t have the same emblem the other 2 have.
I recently bought a new car from Jim Thompson Chrysler. Part of the package was winter tires on rims. They were ordered through Auto Add ons. As soon as Auto Add-Ons received my new winter tires they called me and made an appointment for the same day. They explained all of their covid protocols over the phone. When I arrived the gentlemen were friendly and accommodating. They changed my tires over and neatly placed my old tired in the trunk without any mess whatsoever. I was very happy with the service that I received here and if I need any Auto Add-ons in the future, this will be the place that I go !
So there are two issues at hand here. One, I went in their store to see if they have a product I'm looking for. They did. The three gentlemen were on the phone and didn't even acknowledge me. I waited for 10 minutes and then I left. Fair enough, they were busy... I called back later to see how much the product was, and it was 400, compared to 300 on Amazon. Look, I'm always happy to help out local businesses. That's why I went there. I was willing to pay an extra 50, just to \shop local\, but 100 difference on a 300 product is a bit much. If it would've been 50 more, I would've bought it from them; like I said to SHOP LOCAL. It's important to price your products accordingly. I understand that you will never be able to compete with online stores, but a \little add on price hike\ nobody minds, but when it's 25% more expensive online, it's a bit much to justify it. I would much rather keep local people employed than help Bezos get another private jet... Even then, I may have considered it, given the service was good. Sorry guys, I really didn't want to give you a mediocre review, but I have no choice.
Service was friendly and very helpful. I was shopping for rims for my Dodge Avenger and was very pleased with the selection and price. Ended up with these bad boys.
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