Nanaimo, Canada
3520 Spitfire Way
N/A
+12502450282
Tried dealing with this dealership, but it was very difficult to get something done. The original sales person did not answer my questions for several days and when they gave me another salesperson, the original one didn't seem very pleased. At the end of the day, we came to an almost agreement and a pre-approved loan deal. The finance person simply would not answer my questions about what it would cost to pay the loan out early. After several confusing answers avoiding the question, the answer they gave me was incorrect. I talked to a loan officer at a bank so he could explain how it worked. The dealership was not truthful with me. Whether on purpose or by incompetence I don't know. So i called off the deal and bought at another dealer a couple days later. They were professional, up front and honest with me. When I'm going to spends several 10's of thousands of dollars, i hope to get excellent customer service and honesty. Personally, I wasn't able to get that at this RV dealer.
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Thank you to the service staff at Arbutus RV Nanaimo, they kindly squeezed us in to get to our grey water blockage. The problem... previous owners were dumping kitty litter down the drain!
So great!! Called and they were getting ready to close but they waited for me and were able to creatively help me with my issue.
The sales side is wonderful and helpful but the service is poor when you need it. We bought a almost brand new trailer about a year ago and the slide has been acting up, so we called to try and get an appointment to get it looked at, only to be told that it would be 2 month's wait and no, we can't just bring it down for 5 minutes to determine if it is just a timing issue or not. We purchased a pricey warranty under the guise that we would be taken care of if we needed it, only to be told tough luck we can't help you until after the summer is over. Very disappointing.
Great service! Overall very happy with my purchase.
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