Vancouver, Canada
555 W Hastings St
N/A
+1 8775040091
Let's be honest, in changing servers' locations we only care about how fast and securely it can be done with minimal impact for the end users. We had cabinet relocation scheduled with Aptum. And, due to unforeseen circumstances we had to change the date last minute. They were responsive, professional, and knowledgeable. Everything was done in 10 minutes in and out with DC team having enough time to check and monitor the status afterwards. I highly commend their competence and professionalism. Special thanks to Greg, Samantha, and Thomas.
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There is a vary tranquil oceanic view from the 21st floor to help calm yourself while working through server related or power outage issues.
Despite still charging premium prices, they no longer have NOC staff on hand 24/7, and they've had a couple power failures over the years where their backup systems failed. This pretty much defeats the point of a data center. Plus a messed up building contract means any power work has to happen during business hours.
We are a non-profit with very little technical support. Our technical support made the error of not turning off our account when we changed our hosting. I asked Cogeco to refund any portion of the over 1200 billed to us for unused services - they didn't refund even the most recent partial month. I don't recommend doing business with companies that do not treat their customers with equity and compassion.
Spend 1 hour(!!!) talking with sales person on their "live chat" to get a quote for a dedicated server. After 1 hour asking questions ( with speed 1 question in 5 minutes) she said that she will transfer me to the specialist(!!!) But before she needs to take my phone number. When I said: "no, could you just give me a price". She answered that she refuses to give me a quote. This is absolutely ridiculous! Such a waste of time! Read other reviews, looks like their service as bad as sales.
power outage?? as of march 11 entire datacenter is down. Host elsewhere. This is a huge fail, should NEVER happen to a datacenter.
Best working environment here.
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