Toronto, Canada
530 Adelaide St W
N/A
+1 4376375394
My experience with Apple Self Storage has been really great! Logistically, I love the great location downtown, and ease of access to my unit. It is so convenient to drive in, and loading and unloading is a breeze. The downtown location is just so perfect and ideal. But I think what made the experience better is the great customer service. The staff members are very attentive (and kind during these difficult covid times), answering all my questions and queries, whether in person, over the phone, or e-mail. Anita has been especially helpful with my billing questions and accommodating the many changes I had to make. When I was so stressed with moving, it’s nice to have one less thing to worry about. Also, once when I had accidentally forgot to lock my unit, staff was quick to contact me so I can go and lock my unit.
like
When I called, I dealt with very professional and friendly staff. She got me the unit I needed and then sent along my agreement which was very clear and user friendly. Would recommend!
The storage location and team’s response is great however the dates of the invoices are not consistent at all and have changed drastically. The invoices should follow consistent date and not get pushed forward every payment by 3-4 days. My first automated payment for the storage was on the 16th and I expected to stay consistent around that date every payment. After 4 automated payment, my payment date has moved to the 6th. Based on the original contract and conversion with the management team, this should not be the case.
Amazing amenities struck us at our first visit to this site. Staff were very professional and attentive to our needs. Anita was especially fantastic as she took the time to explain everything patiently to us. I like the fact they have four loading bays on site. Anita also answered all of our questions with a tremendously positive attitude. I recommend this location in the highest rating.
It's not that I dislike the place, it's just that I find it hard to do as I need to as a person with a disability. There elevators aren't clearly marked, and the stairs are hard to maneuver.
Deli
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