Edmonton, Canada
10640 169 St NW
N/A
+17804553232
No stars but not an option Damage was caused to the wiper arms on our customers vehicle when they installed his windshield (no big deal it happens) The owner Betty-Anne agreed to pay a portion of the repair as they admittedly were at fault. We performed the replacement and released the vehicle back to the customer on good faith as she expressed she had no issues paying a portion. 3 months later, 2 "lost in the mail" checks that still haven't surfaced , and multiple avoided phone calls ,all the excuses - we have yet to see this payment. If you're a business owner dealing with this company make sure you get paid BEFORE performing any work on their behalf... VERY disappointing as a fellow small business, and we will never recommend this business based solely on principal & integrity.
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Called to see if I could get my rock chip fixed and was told that I didn't need an appointment and it was first come first serve. I show up during the 8-5pm business hours at 2:30 pm on a weekday and it's closed with no explanation as to why no one is there working or when they will be back. Nice knowing that they are running a business.
Betty Anne and her staff are excellent! Had my car booked in and they did an excellent job! Great price, Excellent service, and my windshield really looked perfect and added value to my car! Thank Betty Anne and Staff!
While I appreciated that they were able to fit me in within a few days, I had a few reservations about their service. When I first called I was quoted a cheap price and given the impression that the window was ordered and would be ready to install at the time of my appointment. On the day of my appointment it seemed as if the window had not yet been ordered. Furthermore, after I had already left my van at the shop I was told that one of their suppliers has the window in stock but the cost would be an extra 100 over my quote. Since I had already been waiting an hour or two I agreed. When I received my vehicle back the trim was damaged, and around the trim there were screwdriver marks showing where someone had tried to pry off the trim. I had hoped for a more professional job than this.
Got me in right away and did a great job on my cracked window. Highly recommended. Blond lady at the desk is really helpful and great.
Betty Anne has been really helpful and check the cracks of the windshield carefully and gave professional comments although she was all booked up and too busy to take the job.
I took in my classic cars there all the time Betty Ann store is the best I've bin too and well priced and will defiantly recommend them to all my friends bin going there for years and never had a problem.
I will not deal with the west end store ever again, I have had 3 windshields replaced on 3 different vehicles, 2 which were done at the south side location, but when my car was in the shop getting painted and needed a new windshield, the west end store would not match the price that I got from the South side. When the installers came in to replace the old with the new, they banged the freshly painted door in the paint booth on the drivers side and scratched the passenger door, which to this day they have denied. The installers were so lazy they couldn't even bother putting my remote antennae back on the glass, when I went in to get my money back for the door guards, Apple had paid me back for the guards, but will not cover the scratch and told me it was the auto body' responsibility to have the two way tape for the antenna. Go to the South Side Location if possible.
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