Gravenhurst, Canada
571 Muskoka Rd N
N/A
+1 7056876663
For me my 1st time going here it was great. All the stuff that talk to me explain everything in detail very friendly very professionally!! I know my dog is and will be in good hands!
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I called the Animal Hospital on May 27, 2020 concerned about my fur baby. As you know this is during Covid. Now we weren’t current patients of this hospital as we had been self isolating since March break up at our cottage. As we both work at a high school and are now working from home. I had already called some other vet clinics but they were not taking new patients due to covid. The lady that answered the phone was incredible. She told me they had no appointments available today. But they did have a video telehealth through Baywood Animal Hospitals that they offered. It was a 50.00 charge and I would be talking to a vet. She explained that if the doctor still wanted my dog to be seen in the office then that 50.00 would be credited back on our visit. She sent me an email. I created an account, typed out my concerns. Added photos of her wound. chose an available time which was only 15 minutes away. Dr. Greg McWatt was compassionate, knowledgeable, caring and down to earth. He diagnosed what was wrong and called in her prescription. He didn’t try to up sell any additional tests. By the time we drove into town to pickup the prescription and cone of shame it was ready. I call the animal hospital when we got there. They took payment over the phone. Placed our package outside. We talked to vet tech while maintaining the six feet for social distancing. She explained the dosages. answered our questions. And was super friendly. I could not recommend this clinic highly enough.
I was extremely pleased with my interaction with the team at Animal Hospital in Gravenhurst. The Client Services representative was very helpful and friendly when I phoned, the technician that collected my cat from the car was aware of why he was having a visit and spoke to my little guy in his carrier before she lifted him. Dr Molly Robinson was kind, helpful and knowledgable. As a veterinarian myself (on holiday in Muskoka with my cat) I found the experience from the other side enlightening. I watched the team interact with other clients and their pets and every one was positive. The hospital's COVID protocol is well organized. I was impressed from the first person on the phone to to Dr Johnson calling me with blood results. I felt my cat was in very good hands at this hospital. Keep up the good work.
Dr Ibrahim was amazing with our cat. Recently we welcomed a new puppy home. this clinics new ownership is a nightmare. This is no longer a clinic I can recommend. They were unable to provide proper pricing quotes. Our little guy had a cyst on his neck and this clinic ignored all our communications. We were asked to email them and they would not check the emails. They would confirm that they would call us back and never contact us. Finally after a week of trying to get someone to talk us, even though we were told to email and assured on multiple occasions that we would be called back they never did. I located a caring and professional vet that respects pet owners unlike this clinic. If you want to be ignored and receive shady price quotes this is the place for you. AVOID this location Dr Ibrahim is no longer the owner and the poor customer service reflects this.
I am very pleased with my visit at Animal Hospital in Gravenhurst.
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