Ancaster, Canada
977 Golf Links Rd
N/A
+1 9056487222
Wheelchair-accessible car park
Thanks for wasting my time... Got a call from this branch offering me low interest line of credit but the lady didn't mention anything about transferring the loan. When I showed up I was informed about the conditional offer. This is what I call scam call, when all they care is to draw people to their branch without telling them the whole story... I'll not answer any call from TD bank
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Always a pleasure to deal with this branch. For the past 15 years I have found the staff to be personable, professional, knowledgable and accommodating. A unique situation occurred recently which required a quick resolution. Lisa, Nora and Bableen stepped up to the challenge and were excellent in keeping lines of communication open, providing timely updates both in person and by phone, promptly returning phone calls, and, finding a solution that prevented a cascade of other problems from developing. Thank you for all your efforts!
I have had a business account with TD for 22 years, Given the banks closures of many of its branches and restricted hours with long line ups during pandemic times, and in trying to get my own business deadlines done efficiently, I have been at this specific branch three times the past month and all three times have been let down with substandard service, including a very rude manager. Their procedures are inconsistent with other branches, and by far the least friendly and helpful. Business customers are just as important as other customers and because of my awful experiences three times in row and a particularly rude manager, I write this negative review and highly recommend other small businesses to check out TD's competition. I know I am.
This feed back is about COVID-19 actions that has been taken. Some percautions are considered but one of the most important one which is providing hand sanitizer is missing. I have to touch the machine to enter the password then touch my other stuff like wallet and cards without cleaning my hand or gloves. BMO bank put hand sanitizer beside each cashier for customer use and one staff frequently wipes stuff that are touched by customers which is great action.
Great service!
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