Ancaster, Canada
35 Stone Church Rd W #3
N/A
+1 8448111118
Horrible and very stressful recent experience. I don't like writing reviews generally, but this experience really pushed me to. If you are an existing client, good luck getting a call back. I had a home purchase closing soon and required new home insurance as a condition to close. After countless times of, 'we will call you back for sure' and emails sent, they didn't. I had to call in numerous times, only to be directed to full voice-mail boxes. It felt like I was begging to buy their insurance explaining again and again I needed an insurance binder to close. I went with another broker and within days had a new policy that was about 40% cheaper. However, they did call me back, ON CLOSING DAY, and said they never heard from me. Would not recommend. If you need motorcycle insurance for sport bike however, this is the place to go. Speak with Ronn or his team. He is top notch and a leading example. On the other side of the company, an overhaul of how they deal with customers in other departments is required if they want to even stay relevant in the insurance market. I couldn't be paid to have home insurance coverage with them.
like
Requests for quotes or changes to my policy not responded to, after weeks of waiting. Left them for another broker that saved me a ton over what I was paying them. They don't look out for you. Two thumbs down
Very pleased with my recent experience with Erin at NFP. She was very helpful, knowledgeable and I was able to get insurance for my motorcycle at an affordable rate. Would definitely recommend their service!
Cant contact a human to answer a very simple question.. call back policy is a joke
My parents have been with these guys for 35 years . Not once have they lowered their rates. My parents just bought a secondary vehicle and to insure both vehicles they’re asking 700. My father has a clean driving record and what they’re asking a month is robbery.
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