Ancaster, Canada
1015 Golf Links Rd
N/A
+1 9053043375
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Men's clothingWomen's clothing
Buyer beware... the policy currently is no refunds or exchanges of any kind. I understand there is a lockdown, unfortunately to Mark's this means that if you buy (or bought) something... you are stuck with it. And I was told that the 100 day return policy is still in place even thought they are not returning or exchanging right now for an undisclosed time period.
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Recently we went to exchange one item that was bought during lockdown. I was provided service by Selina, she was talking with me completely un respectfully and immediately said, we can’t exchange and right a-way walkway from me. We know that, all stores extended their return/exchange policy after lifted lockdown but not this store. We buy so many things from Mark’s but this is the worst experience in this store. Over another happy with customer service.
I am getting more and more disappointed with Mark's every time I go in there. While they do have high quality clothing, and friendly staff, their stock selection is getting pathetic, and their staff are not well trained in their systems, or stock. It's insane that the local stores cannot determine their own stock orders to supply their local market clientele. How narcissistic does a head office have to be to insist that they remotely determine what every store will carry. It is obvious that they do this to save money on staff at the store level, so they don't have to pay someone a decent wage to be responsible for this. I used to spend over 2K per year at Mark's. Now I am down to a couple hundred at most. I will not be giving them any more business than that until they smarten up their corporate policies, and start demonstrating that they actually care about their customers.
Love marks return policy 100 days ! The best !
Mark's products are usually do good so I see no point to rating them. I was surprised that we were not greeted or asked if we needed help. The store had maybe 4-6 people so they weren't busy. I didn't need assistance but it was a big difference from what I'm used to at Mark's.
Its a big store that has alot of cool stuff we will definitely be back
This is at a time of COVID-19. They have control the flow of customer well and so feel very safe in the store. You may like to consider to order online and pick up from the store as there are more selections especially scrub for health car professionals
I go to this location once a year for about 20yrs mainly to buy work boots. Occasionally I get defective/uncomfortable boots and exchange them within 30 days. I have never been hassled with a receipt or without one. Several time I've paid full price only to find out a sale is happening the next week. I have brought in my receipt and they apply the discount. This location has earned my loyalty
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