Maple Ridge, Canada
21409 Lougheed Hwy
N/A
+1 6044637100
Toilets
Wheelchair-accessible toilet
I have a 2 part review: 1. This month our bunny had passed away. We had dropped her off for cremating before the holidays and I picked her up on Friday. The staff was very empathetic and kind thorough the process 2. We have taken our new to us Rescue dog for a complete check over when she started getting a rash in the summer. The Dr. was very helpful, wanted a call back a few day afterwards to see if the medication was working and was very thorough. This will be our go to Vet clinic because we were extremely satisfied.
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I have worked with Alouette in a professional manner and they have always gone above and beyond for our cause caring for hundreds of dogs over the years. Most recently it was personal when my beloved dog was diagnosed with Cancer. There are no words to adequately describe the love and care that was not only given to my dog during that heartbreaking 3weeks - but myself too. Twyla, Shannon, Alena and Dr. Wong truly went above and beyond when it came to appointments, questions, phone calls and more. When it came time to say good-bye they cried with me and made sure that I was ready - as it was time to let her go. I don't think you can ever consider euthanizing your dog as a good experience but I can say with certainty my girl left this world surrounded in love and feeling no pain and for that I am incredibly grateful. Im so appreciative to have had those wonderful ladies and all of the staff at Alouette there to lean on during such an overwhelming time. Thank you \u003c3
During a foster to adopt on a dog for us, we had some concerns with the poor pooch. Scheduled an appointment to bring her in and get an opinion on the health of the pup. While in the truck in the parking lot in line to go in next during the pandemic, he spoke to us on the phone and got the basic details of our concerns, and the background of the rescue organization and lack of health history on the dog and our skepticism on the whole situation. The doctor gave us a few minutes to talk privately over what exams would be recommended for getting a clean bill of health on this dog and have us call back when we were ready. My wife and I talked in the truck and we called back a short period after, and while we were talking, the doctor researched the said rescue to help understand where the dog has been. His research had found that the rescue had a sort of history in bringing in sick dogs from foreign countries without disclosing that information.... This doctor took the time to dig in to our concerns, instead of cracking jokes with the employees while my wife and I talked about our options, or making a fresh coffee in the back, he spent that time trying to help us even further. Not to mention, afterward we offered to pay for just the time he spent on the phone and waiting for us to talk it out, and he declined our offer to pay.
These guys are awesome! If you have a small pocket pet I highly recommend them. Fairley priced and very caring group. We live in Coquitlam and its worth the drive.
Scooter is a scaredy cat when it comes to the vet. They handled him well, didn't try to upsell me anything, and were quick and efficient. It would be great if they could call ahead of time if they're running behind, but I get it. Still very satisfied.
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