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Alberta One-Call Corporation

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Calgary, Canada

albertaonecall.com
Non-profit organization· Protecting what's below #DigSafe

Alberta One-Call Corporation Reviews | Rating 2.1 out of 5 stars (8 reviews)

Alberta One-Call Corporation is located in Calgary, Canada on 1209 59 Ave SE. Alberta One-Call Corporation is rated 2.1 out of 5 in the category non-profit organization in Canada. We are a non-profit corporation that since October 1st 1984 has provided a communication service, between the digging community and the owners of buried facilities, to arrange for the marking of the location of buried facilities before a ground disturbance takes place.

Address

1209 59 Ave SE

Phone

+18002423447

Company size

11-50 employees

Headquarters

Calgary, Alberta

Founded

1984

Open hours

...
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A

A Bob

Not sure what happened to this organization. After 15 years of using them, last year they missed a Telus fiber and this year they just left and would not do the locate. The Website picked my neighbours house and I drew the work area the best I could on my property but it kept saying the area was too big so I just did what it would let me. I waited my week, guy shows up and tells me he will only locate where I drew the little square on their Website using Google Maps. I show him the work area right beside where I drew the box. He said he won’t mark it unless it is in the exact area I drew it on the website. A little surprised I said I don’t think there is anything there anyway, I will just dig. He said ok, and left. That was the stupidest interaction I have had in a long time.

J

Joel Madsen

Been using One Call for years and have never had an issue. It's likely most of the 1 star reviews are from people that don't read the instructions. For example, the review below me by A Bob. He says that he couldn't draw a big enough dig site. That's because he picked the wrong project type. They are organized by project area, and he needed to pick a larger project type so he could draw a bigger box. Instead he drew a small box that didn't cover his dig site, then blamed One Call when the locator wouldn't locate outside of the area he defined. Sometimes the utility providers don't respond on time but thats not One Call's fault and One Call is good about getting them to respond when you tell them the provider hasn't contacted you. Great customer service and its free.

T

tom imeson

So far so good they took the request Lol there phone number be comes up. "good time party rentals" see what happens Saturday night! Hahahaha

S

Scott Chuchmuch

I don’t give 1 stars very often but they deserve this one for sure. Tried using the online request but does not support from mobile very well. Called for assistance waited on line for over an hour no reply. Took multiple attempts to get answer. After request entered the operator said I would be contacted in 3-7 days for appointment. No contact, tech just showed up at the door. Tech was the best part of the process he was helpful and answered any questions I asked. For a place that says they are trying to make it easy to have the utilities marked easily it was anything but!

A

Anthony Pedatella

Arranged a locate for a Job we are doing to see were everything was so we can exit

D

David B

Terrible, terrible operation. Waited two weeks... not even a phone call, email, nothing. I have called many times. Tried their on line chat. You just get nothing. I wish there were some other options. Still waiting...

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Ray Pepler

You get what you pay for! After two tickets, multiple phone calls, and a wasted week, One Call finally tells me we would have to call a private company to do the locate for the power. It turns out Fortis will only do up to the meter, but this could have been explained to me day one. Be prepared to have the Gas and Power located up to your meter only, the rest is up to you. One Call never did get a request issued for the phone line, so I guess I will have the private company do that as well. Save yourself the headache and wasted time and just start with a private company. Yes, you will spend a couple dollars, but you will get the locate done, and will be able to get you job rolling, rather than delayed like our is. Good Luck!

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George Klassen

I couldn't complete a report request on my phone, (this is 2020 \u200d️), as the website didn't want to let me draw the area. So I fired up my old PC and that worked just fine. Update: A guy showed up within 2 business days to mark locations on my property. That's pretty quick.

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