Ajax, Canada
97 McMaster Ave
N/A
+1 9054271522
Online estimates
My townhouse of about 1500sqft was coming up for sale. Renovations were completed, and after the contractors cleaned up it needed a final cleaning before going on the market. I couldn't use my regular cleaners because it was out of their area, so I decided to use the Maids as they seemed to have reasonable reviews. They quoted approximately 350ish which I agreed to and seemed about right for the approx 4-6 hrs total it would take to dust/vacuum/mop. They ended up sending 4 people to the house and one vanished part way through. When they claimed to have finished, I had to point out all the missed areas. They ended up charging 700...double than quoted and spent nearly 10 working hours cleaning a cozy home. It would have been cheaper to have uber'd my cleaning team out rather than deal with the Maids. Best part is, they never sent an invoice for their work and then threatened to send me to collections for non-payment. Claimed they called several times from a private number. Absolutely dissatisfied!!! Before and after pics attached. House was not overly dirty before the cleaning, so definitely not worth 700.
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I have used The Maids now for over 5 yrs. Their Service from the office and their Cleaning Teams is excellent! Always professional, dependable, and thorough! Wouldn’t use anyone else!
The cleaning service was otherwise good, all things considered. However, the final bill was essentially double the quote provided on the telephone. The house was a rental unit which we had just renovated and thus was completely empty but required a deep clean. 4 cleaners arrived however the main lady in charge of the group forgot some equipment and stepped out for an hour. The other 3 ladies got to work which was quite standard (i.e. deep clean of bathrooms, kitchen, inside of windows, vacuuming, etc.). They took about 3 hours and charged a total of 700. I thought this was pretty ridiculous given that 1 lady stepped out for an hour and said she had factored this into the bill already. A breakdown of the charges was also not provided and when we called the owner to question the total cost, she said that we kept pointing things out to clean which caused their staff to charge more. This was a complete lie given the house was completely empty and renovated and thus only required a deep clean as mentioned above. Do not use unless you want to pay an arm and a leg for basic cleaning. Might as well do it yourself unless the house is completely a wreck.
I have had the maids cleaning my house for over a year and they have been so professional, did such quality work and are so easy to do business with. I highly recommend them.
Always accommodating and easy to book a day and time! I wouldn’t trust many companies during the pandemic but I feel safe with their Covid protocol!!! Would recommend!
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