Ajax, Canada
500 Bayly St W
N/A
+1 9056197188
DeliveryIn-store shopping
Wheelchair-accessible entrance
Car washOil changeRepair services
Always save my good review for a service after sometimes to see its whole process. I didn't have any good services experience from an Infinity dealership in the past but I bet on it this time anyways. I've to say Patrick and Jason from the services department are very honest people, they're knowledgeable and would do their best to assist the clients. Thanks to them that my experiences changed positively! As long as I'm still in Ajax, will always return for their services.
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We bought our Volvo XC90 from Endras Infiniti and working with Khyber was such a great experience. This was the most fun we've ever had purchasing a vehicle. Khyber worked with us to make sure our budget needs were met and was truly genuine in his approach. We love our new car and highly recommend working with Khyber if you have the opportunity. We liked him so much we even gave him a new picture for his office :)
Most of the great reviews and the overall high rating are for Endras Infiniti. Endras Infiniti no longer exists and Ajax Infiniti does not even compare! It is a Nissan dealership that happens to work with the Infiniti line now. The service I received was terrible! I brought my car in for a windshield replacement and it took over a week longer than promised. I spoke to the GM and while she was lovely on the phone, she promised to investigate what happened and get back to me. I never heard from her again. Clearly she doesn't actually care about client satisfaction or retention. I picked up my car today and there was no effort made to make the situation right. The only positive was the Service Manager Ragulan. He communicated well and was very apologetic, but was not empowered to actually do anything. I guess I'm driving to Markham Infiniti from now on!
I made this account specifically for this review, but I wanted to let say a word about the good team at Endras Infiniti. I initially met Spencer, the sales manager over the phone many years ago when I called for assistance with a dead key battery. He was unable to help me over the phone with my issue, so he told me to come in right then even though the service was closed. I came in to see him and he was very nice, even taking me to get a key fob battery for free. Since then I have purchased a new car from Endras Infiniti and I have brought a friend as well. Spencer was very helpful both times and his associate Colton dropped the car off for my friend on the day of pick up. Very good team!
I had the pleasure of buying my used 2015 Forester XT from Spencer last week. My entire experience was amazing... No pressure whatsoever, no sleazy sales tactics, and everybody was super friendly. Spencer changed my mind about car salesmen and I'm already looking forward to buying my next vehicle from Endras Infiniti. Thanks for everything Spencer (and Erfan!)
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