Ajax, Canada
250 Bayly St W Unit 14
N/A
+1 6478121388
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Fantastic customer service! My husband and I decided to replace our wood balusts with iron ones and I used Home Stairway for all the materials. When I realized I had ordered some incorrect parts, Leslie was responsive and very helpful in ordering me the correct parts and issuing a refund once I sent back the previous ones. We're now almost done the project and I am super happy with how awesome my staircase looks. I 'oooohh' and 'aaaahhh' every time I look at the new balusts. Their prices are extremely good too - forget Rona, Lowe's and Home Depot...use Home Stairway for your balust needs!!
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I have been going to pick up products here since the opening, and over time can see that they are only getting better and better. When big box stores offer plywood steps for the same price that Leslie gives solid oak, I can't even bother with the big box stores. That said it should be noted that a small business offering great deals will not always be able to offer gold star service. I do not enter into Home Stairway with the thought that I will be treated like a king. If they don't have time for me I can wait, time is money, but with how little they product costs they are worth the wait. When I order stairs here I know that it will always be busy, rarely will I go there and not have to wait for a salesperson. I know that I cannot just pick up and leave. There is always a lag time for my order, and I am okay with that. I hope for their further success as it helps everyone else when they do well. They offer so much more in production and service than they started off with; and as they grow so can my business. I must thank them for working so hard to make a better business for everyone.
They have everything for the stairs dyi projects. All the rates are very competitive compared to Lowes or Home Depot. Friendly staff . Risers , threads, hardwood for landings , ralings , spindles etc
I first visited the Ajax location in early August. I was looking to have my staircase redone. Leslie said he would call me to setup a time to come by during the week to give me an estimate. I didn't hear from him that entire week. I was communicating with Nicole thru email. She did send me the estimate but I had some concerns and questions that only Leslie could answer. Again I didn't hear from him. So I thought I would pay another visit to the store. I was then told I had to pay 100 for him to come by to have a look at the staircase. I paid the 100 and was told that he would call that same day Monday. Monday, Tuesday, Wednesday nothing, no call. I finally called him on Wednesday around 5:00 pm. So we setup a time for the next day. He was to come by between 10:30 - 11:00 am. I waited for him but he never showed up. By this time I was very frustrated by his lack of response so I called him. He was still at the store and promised he would come as soon as possible. I just told him at this point I wanted my money back and could not deal with them as they were so unreliable. If this was happening now I didn't want to deal with them should I go ahead with the project. I found the entire experience very frustrating. I think he should of at least called me to let me know he was going to be late. I realize that they are busy but you shouldn't ignore your customers especially after you've setup a time to meet with them. I wouldn't recommend them.
This is the best place in Durham to purchase stair parts and accessories. Friendly, knowledgeable, and good value. I'll be back! - Adison from Kratos Contracting.
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