Airdrie, Canada
211 East Lake Crescent NE
N/A
+15877751331
I regret my decision on purchasing here. Over promising and under delivering is what this company is about to make a sale. Having a child sell me a couch telling me it will be delivered to my house by the end of the week and then not even being able to follow through. "Double booked for delivery" Is not my problem. "Don't know what happened" and "nothing i can do" FROM THE "OWNER" AFTER you take my money is mind blowing.
like
Airdrie Home Furnishings
Brian wandered the showroom with us and taught us about each piece of furniture we asked about. We bought the sectional just before 1pm and it was delivered and set up at 4pm the same day, even on a Saturday. So happy with our purchase and our experience there.
Wish I did not go here to buy my furniture. I bought a sectional for over 1500. No delivery included. Within a month the top cushion was ripping away from the sectional. Over the next year the springs started popping out. Within 2 years you could hardly sit on the sectional. I had to roll up blankets to fill in the spaces all over this couch. Then put blankets on to cover up this ridiculous way to be able to sit on it. What a total waste of 1500!! It is now in the dump. Didn't even last 3 years. Don't waste your money on this place. They sell substandard furniture at an out ragous price.
Bryan, Cody and Jamie we're exceptional to work with, they are very knowledgeable about the industry, and their customer service is impeccable. I highly recommend going to see this business the next time you are in the market for new furniture.
We purchased a bedroom set earlier this year. The sales staff were amazing! Knowledgable and helpful without being pushy. When the set arrived the staining was substandard. They manufacturer sent out a repairman and while he did an excellent job, it still looks 'repaired' particularly in 3 spaces.....one of which was a ding that is still quite noticeable. After contacting them again it took nearly a month for a reply. That reply said I would hear back in about a week.....now more than one month later nothing! The only reason they are even getting 3 stars is the sales team. We chose Airdrie Home Furnishings over The Brick, Sears, etc as we wanted to support a local small business and wanted higher quality (but not Braco Brothers price!) Sadly this choice turned out to be a poor one. I have changed my start rating following their reply to my BBB complaint which I am extremely dissatisfied with and feel contains false statements aimed at trying to deflect the issue by trying to say I have been uncompliant. sadly, they have beautiful items, are a local business and the sales staff were great but I will never step foot in their store again.
I bought a couch with the warrenty and I am feeling dispointed with the empty promises and service i was told the corner of my coach would be replaced and I am still waiting it has been over a month plus I asked to have my couch cleaned and that was over 6 months I wish I never bought my couch from a company that does not follow through . The end of my couch is falling apart the seam came apart and the arms are seperating big time. Left a message to get told something and nothing is done. I wish I never bought form airdrie furnishings .
Customer service, price and selection is excellent. No need to go to the city with these guys here!
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