Carleton Place, Canada
7317 County Rd No 29
N/A
+16132572117
I recently moved into the area and they were highly recommended by a family in my neighbourhood. AMAZING customer service!!! I had them close my pool a few weeks ago. There were a couple issues with having the cover stay on, due to the crazy winds and a faulty wench. Suzie was quick to respond to my calls and sent an employee to re-install the cover and replace the wench. Very friendly and professional staff. The employee who closed our pool was fabulous, he answered all of my questions as I wasn't familiar with the salt water system. I can't say enough good things about the company and staff :) Thanks so much!!! looking fwd to seeing you in the Spring - Missy Osmond
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In the end I didn't buy anything... despite that, staff spent twenty minutes with me explaining all sorts of stuff. I have a frame pool I bought years ago from a big box store and I was looking for a hose. With this being a COVID year, nothing is available anywhere so I thought I'd try a less conventional place. When I pull the trigger on getting something bigger and better, I will likely be going their way again as they went above and beyond for me even if I didn't leave having bought anything.
Great place to get pool supplies in CP. They have a good selection of chemicals, pool toys, parts, and even bathing suits. Free water testing. Friendly, helpful staff.
The young man helping me find the chemicals I needed was great. Saved me a lot of time looking for stuff.
Just a horrendous experience with this company. Had a pool installed by them 4 years ago. Some hiccups along the way with digging through bedrock but certainly not their fault. A year after the pool was installed, the liner had warped, the concrete surrounded the pool Had crumbled and cracked and the LED lights all stopped functioning. They refused to take our calls for months. Finally they returned to repair the concrete that had cracked significantly. Their fix was to paint the concrete. 3 years later we are left with a mess of a pool that would cost just as much to fix as it would to fill it in with soil. This was supposed to be our dream home.
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