South Bar, Canada
2027 New Waterford Hwy
N/A
+1 9025391737
I bought and paid for a product & a piece was missing. Initial contact with this company indicated the issue would be corrected. My second contact was also greeted with a new promise of delivery. It turned out these were all vacant promises with no intention to provide resolution. Both the third and forth contact remained unanswered. It’s about three weeks now. The fire pit is lovely but, I will never be able to use it without thinking how I difficult it was to get resolution. These people are the reason Amazon is taking over & small companies are going under. Folks simply want what they paid for & if something goes wrong, it’s addressed immediately. Update: I have finally received the missing piece but, it was not until I advised that I would file a complaint and give a negative online review. Again I will state that the product is fabulous but, the frustration in resolving this issue remains a bone of contention.
like
Outstanding customer service and a product that has no rival...these firepits will see me out...they are thick and heavy. After negotiation, the pit was personalized and hand delivered more than 350km away... They even helped set it up. These guys ( and gals) are fantastic, highly recommended.
Great! love the pit
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