Markham, Canada
2780 Bur Oak Ave
N/A
+1 9054713232
During this stressful COVID lock down times, since we couldn't visit my grandmother, the caregivers at Markham location had a small celebration for my her. They also called couple of my aunts so they can face time with my grandmother and wish her for her birthday. The staff there are always very accommodating. Every time I went to take my grandmother out for the day, they made sure I had her meds and meal instructions. Since my grandmother wears diapers now, they made sure we had more than enough while we are out with her. Thanks to the staff of Yee Hong!!
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Don't let the rating fool you. The star is for cleanliness and, yes, there are friendly, smiling staff when you are around. But when you leave-- BEWARE -- your loved one will be subject to their whims. My grandmother has been there for over a year and her mental health has steadily declined. She is a devout South Asian woman who has followed her religious faith all her life. One of the teachings she abides by is to not cut her hair. WITHOUT her permission, WITHOUT advising her, someone at this facility decided to cut her hair. She was devastated! When the manager found out, they vowed to get to the bottom of it. Haven't heard back from them in over six months. All this from a centre that is advertised as \culturally sensitive\. Places like this exist to offer expertise that families alone can't provide. They shouldn't needlessly add to the suffering.
My grandmother has been staying here for 5 years now. I do not understand how a company that says they provide for elderly could not provide any kind of facilities for them. From room cleaning, to food services to building maintenance. They expect the residents (topically 70/80 year olds) to do everything themselves. If anyone is facing the same issue, I would love to be contacted to further discuss this issue. These elderly people, as much as self sufficient cannot be expected to live in these conditions, we are all happy to pay for extra services but these need to be provided.
Best experience
Great place for grandma!
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