Woodbridge, Canada
5731 York Regional Rd 7
N/A
+1 9058567387
We have been going to this clinic since we had our dog. About 4 years. I was always pretty happy with the service. Everyone is nice. But there have been several times where they messed up my dogs food - who is allergic to chicken. This most recent time which drove me to switch - we ordered the same food as we always do. They told us not to be alarmed because the packaging has changed but they assured me the formula was the same. Well after a day of my dog eating the food, he became very sick and lethargic. We found the old bag and looked at the ingredients and IT IS DIFFERENT. Our dog was having a reaction because we didn't ease in to the new formula. When we took our dog to the vet to ensure everything was ok, they asked US WHY WE CHANGED FOOD?! We told them the story and explain it was in fact the staff that said the formula was the same. They didn't say sorry and they STILL charged us for the visit when it was THEIR FAULT. Red flags for me. I'm out.
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Last month I lost my fur baby, Digger. It was completely unexpected as I didn’t know how sick he was. I’m sure anyone who has lost an animal that was sick will say they played it off and although acting different, they would still show love and affection. The staff at Woodbridge Animal Hospital were so kind and I know they did everything but unfortunately, nothing could be done. I had Digger cremated and his paw print done as well, which they did an incredible job of and providing these services. Today, I received a lovely card in the mail signed by the staff. I have never felt so comforted. This was his first and sadly last visit to this animal hospital and they made us feel like family. Thank you to everyone for all of your comfort and support. It means so, so much after losing my baby after 10 years of loving him.
Great place I highly recommend it! All staff are very nice, the doctor I met was also very nice. They took care of my dog, my dog also liked them! Some tests didn't come through as we'd hoped (was a potential outcome I were told about before hand) and I wasn't charged for those things.
Very unhappy with the diagnosis of our dog. This vet had us pay for multiple tests, which ultimately led to a wrong diagnosis of the problem. I don't think they cared about us or our dog at all. Just wanted our money. We have been loyal to this vet for many years (through 3 dogs), but after this experience are changing to someone else.
We have been with Dr Schultz for 13 years with our dog and the last 21 years with our cat. Last evening our cat unfortunately took a turn for the worst. Knowing the clinic was opened and 5 minutes away I called to ask if I could bring her in as she had difficulty breathing. I explained we have been patients of Dr Schultz for the 35 years. The person on the phone told me that Dr. Schultz and Dr. Forbes were not working but she would ask the female doctor if it would be ok to bring her in. We were very disappointed that the doctor refused to see us knowing that our cat was most probably at the end of her life. We were told we can drive to the Emergency vet in Brampton which is a 45 minute drive or wait for an appointment at 8:00 am the next morning. I cannot believe that a service that is supposed to help animals refused to see a dedicated family of 35 years when we were in need of help. I am not saying Dr Schultz or Dr Forbes had any responsibility in this as they are great caring doctors. It is just disappointing that we were turned away by the female doctor. Unfortunately our cat Sheba had to be put down an hour later when taken to the Emergency vet.
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