Winnipeg, Canada
271 Grassie Blvd #7
N/A
+1 2046917665
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Have to start out by saying Carlos and his team are the best!! I have an old beachcomber. Hot tub leaked and froze last winter. Drained it and left it till summer. So I tried to repair my hot tub by myself and an experienced hot tub person (my friend) last summer and I took all summer. Took out all the insulation, found the leaks ( took 3 months to get this far, busy man) my friend took too long and snow was coming, dipped down below zero. Wife wanted this done. Looked on line for new tubs. Went and looked at a few. And as we all know 8500 was the lowest not installed and would have to pick up. So I asked my friends, one being a pastor at the church and the other the best guitar player ever who plays at our church as well suggested Carlos at Swim and Spas. Both my friends had hot tubs so I listened. Called up Carlos and he was here 2 days later. My tub was on its side with no insulation in it. Disaster! He said we could fix it. Told me tub was in good shape. Surprise manifold was still good with freezing ( we did drain it when ice froze motor and she shut down and vacuumed out rest of water -30). Carlos and his team were here for days in October putting hot tub back together. Found leaks and sprayed foam back in, replaced a few parts and we were back up and running within a week. Yes it cost a few bucks which we expect but nothing near the cost of a nee one. Not even near. So get through the whole winter and power goes out 6:30pm last night (March) Send a message to Carlos and he responds right away. I can come 9:00am tomorrow. When these guys tell you a time they will be there, they are there at the time! Anyways Carlos fixed the problem in an hour. Hot tub up and running!! now!
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Carlos and his staff are amazing! They have been doing our pool and spa servicing for 3 years now. They have great customer service, they do great work, and they are honest! They have great pricing compared to other pool companies. I would recommend over any other pool company in the city. Carlos is the most personable person I have ever had experience with in the business of pools and spas, he is always willing to provide guidance over the phone for any troubleshooting and will even do anything he can to go out of his way to provide you the proper parts or accessories needed in a repair emergency on very short notice. No better pool and spas company! 5 plus stars!
Awesome experience! Had a 911 moment heater failed in the winter had the parts in stock and Carlos came and installed it on a Sunday! Had to come back to get the proper configuration set up for my hot tub. Great price great service will be my number 1 call next time I need parts or service on my hot tub!
I have known Carlos for quite some time and he has always been friendly and reliable. He is very knowledgeable and has always provided me with sound advice. He has helped me out many times with situations with my hot tub and is the person I most trust when it comes to understanding my hot tub and for servicing. Very nice person. Store is always clean, and someone there to always assist.
Carlos to the rescue again! Hot tub leaking in the coldest weather ever and Carlos changed out the pump that was leaking quickly! Always can count on him!! Very knowledgeable and easy to deal with. Highly recommend this place!
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