Hansen's Forwarding

Rob McDonald

L Hansens was contracted by the Department of National Defense to move my vehicle from Ontario to Alberta. Prior to loading one of my vehicles, the driver of the car hauler picking up my truck destroyed the park brake cable. The driver was very courteous and took notes and made sure to indicate that he was the one who damaged my vehicle. Once my vehicle arrived in Alberta, I made a claim for damages for the park brake that their driver admitted fault for. I was also required to acquire a safety for the vehicle within 30 days of loading, however I was only told this 14 days prior to the pick up of my vehicles. I provided the claims department with my documentation, all of my required quotes, pictures and a copy of the safety dated 9 days prior to the loading of my vehicle. They deemed that since the part that broke had surface rust, their policy is not to cover rusted parts. The claims department has also failed to respond to any emails I have sent in regards to clarification of their policy, to argue my point of the vehicle being recently through a safety and the driver admitting that he applied the park brake too hard and did damage the vehicle. Do not ship your vehicle with this company. The people responding to your calls and emails know nothing about loading and unloading vehicles and the people in the claims department will ignore any correspondence you send them.

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