Windsor, Canada
6505 Malden Rd
N/A
+15199709686
Pretty disappointed that I have to write this review but the lack of customer service today was horrible. We usually go to Antonio’s next door but wanted to give Oven 360 a try for the first time today. I called in at 2:15pm to place our order to be picked up at 4:30pm. The young lady on the other end or the line asked me to come for 4:35pm and also repeated my order back to me , asked for my name and phone number twice. I ordered 4 pizzas - 2 gluten free - the black truffle & honey bee ham pizzas & 2 personal pizzas 1 with cheese only & a moderna pizza. We also ordered dessert with some beverages. We live in Amherstburg so we drove in to Lasalle to pick up food for the super bowl. I arrived at the store right on time and told them my name to pick up my order. They asked if it could be under any other name which my name is Beth and I told the young lady that twice on the phone when I placed my order. They asked for my phone number and they could not find my order anywhere. In my car waiting was my husband with my 3 month old and 3 year old so I didn’t have time to wait around or argue with them about the matter and decided to leave. I just couldn’t get over how they kept asking me if I called the right number and didn’t take any accountability for misplacing my order. I showed the young lady the number I called and that I talked to someone for 2 minutes at her location. She agreed that was the correct store number. I will maybe try this location again in the future but as of now my rating is a 1 star due to the blatant lack of remorse for messing up this order. Don’t get me wrong I understand you are busy during super bowl & things happen, but someone should have tried to rectify the situation when I was in there instead of looking at me like I was the one in the wrong.
like
Stopped in for lunch. It wasn't too busy, but there was a small lineup. This is a newer location min LaSalle. They have a small out door patio and it is a good number of seats inside. However, with Covid-19 we did take out. They had a lunch special that cut the cost and gave you a drink. The choice of toppings is almost overwhelming. We kept it simple a stuck with the usual options for the personal pizza. The pizza was very good, they were generous for the toppings. We will be back.
Great Pizza but they have recently raised their prices. Value wise not the best option. 40 for 3 14”pizzas now cost 53. 1 pizza had 1 topping and the other 2 had 4 toppings. Would be a 5 star review at the old price.
As busy as the restaurant was when I arrived, my orders were ready and pick up & payment was made 3’ within front door. Pizzas are super tasty as usual. Very consistent every time we return.
Amazing!!! I love the pizza and love the fact your just around the corner. Friday night pizza is set.
Deli
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